Tiana White
Chino,CA
Summary
Experienced and skillful Inbound Customer Service Agent providing high quality service to callers, working address and meet all needs. Adept at following communication scripts to properly handle various needs in a poised and professional manner. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
12
12
years of professional experience
Work History
Ready Mix Truck Driver
Knights Companies
09.2022 - 02.2023
- Transported ready mixed concrete from plant to construction job sites in alignment with specifications.
- Inspected, serviced and cleaned mixer truck and equipment, focusing on safety.
- Maintained safety and efficiency with proper handling of tools, equipment and product.
- Followed safe vehicle operations procedures to protect team members and equipment from damage.
- Valid CA driver's license
- Truck maintenance
Unit Secretary
Bon Secours
12.2021 - 05.2022
- Managed incoming calls and directed to appropriate department.
- Maintained patient confidentiality in line with HIPAA regulations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Provided information for patient admissions and discharges to foster timely processing.
Fraud Agent
TD Bank
08.2020 - 05.2021
- Analyze internal accounts for fraudulent or suspicious activity through the use of various reports and alerts generated by the bank's automated surveillance system
- Conduct internal investigations and research in order to identify fraudulent or suspicious transactions based on evidence in order to mitigate reputational or financial risk and determine whether regulatory reporting is warranted
- Interviewing witnesses/suspects and record interview notes.
- Evaluated customer data to identify and prevent fraudulent activities.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Retention Specialist/ Sales
Time Warner Cable / Spectrum
06.2016 - 02.2020
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
Quality Assurance Analyst
Blue Cross Blue Shield
09.2015 - 05.2016
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Mentored and coached team members on QA topics and strategies.
- Organized and maintained work environment to allow for maximum productivity.
- Fixed identified issues to improve workflows.
Phone Banker 2/ Banker Consultant
Wells Fargo
05.2012 - 07.2015
- Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
- Processed paperwork for new accounts and transactions with high degree of accuracy.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
- Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
Billing Specialist/Customer Service Representative
Teleperformance USA Directv
03.2011 - 03.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Georgetown High School
Georgetown, SC05.2010
Skills
- Order Processing
- Administrative and Office Support
- Data Entry Software
- Inpatient Care
- Problem-Solving Ability
- Typing Proficiency
- Microsoft Word
- Credit Card Payment Processing
- Calm and Professional Under Pressure
- Technical Support
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Ready Mix Truck Driver
Knights Companies
09.2022 - 02.2023
Unit Secretary
Bon Secours
12.2021 - 05.2022
Fraud Agent
TD Bank
08.2020 - 05.2021
Retention Specialist/ Sales
Time Warner Cable / Spectrum
06.2016 - 02.2020
Quality Assurance Analyst
Blue Cross Blue Shield
09.2015 - 05.2016
Phone Banker 2/ Banker Consultant
Wells Fargo
05.2012 - 07.2015
Billing Specialist/Customer Service Representative
Teleperformance USA Directv
03.2011 - 03.2012
High School Diploma -
Georgetown High School
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