Tiana Williams
Chicago,IL
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Overview
2
2
years of professional experience
Work History
Host
The Emily Hotel
12.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Host
Viceroy Hotels & Resorts
05.2022 - 10.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Concession Stand Attendant
Delaware North Sportservice
04.2022 - Current
- Handled cash transactions accurately, ensuring proper change was given to customers.
- Enhanced customer satisfaction by providing efficient and friendly service at the concession stand.
- Increased sales by promoting special offers and upselling food and beverage items.
- Addressed customer concerns and resolved issues promptly, maintaining professionalism at all times.
Education
Aesthetics
The University of Aesthetics
Chicago, IL10.2022
High School Diploma -
Excel Academy of Southwest
Chicago, IL06.2017
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Detail Oriented
- Seating arrangements
- Table Bussing
Timeline
Host
The Emily Hotel
12.2023 - Current
Host
Viceroy Hotels & Resorts
05.2022 - 10.2023
Concession Stand Attendant
Delaware North Sportservice
04.2022 - Current
Aesthetics
The University of Aesthetics
High School Diploma -
Excel Academy of Southwest
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