Tiana Young
Office of Workers Compensation
Washington,DC
1
Language
6
years of professional experience
Professional office support specialist with preparation for administrative roles. Skilled in data entry, document management, and customer service. Strong focus on team collaboration and adaptability. Reliable, organized, and results driven with the ability to prioritize tasks and handle multiple responsibilities efficiently.
Work History
Office Clerk Intern
2 Months- Assisted in managing office supplies and inventory for efficient operations.
- Processed incoming documentation to ensure compliance with regulatory standards.
- Provided administrative support including filing, data entry, and document organization for case files.
- Assisted with processing claims and maintaining confidential records in compliance with federal guidelines.
- Enhanced office efficiency by organizing files and maintaining an updated documentation system.
- Collaborated with various departments on special projects, demonstrating adaptability and strong teamwork skills.
Cashier / Food Handler
2 Years- Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
- Cultivated strong relationships with co-workers through open communication and collaboration.
- Provided efficient and courteous service to customers.
- Delivered exceptional customer service by warmly greeting customers and proactively offering assistance.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Performed opening and closing procedures, such as counting cash registers, restocking, and cleaning.
- Ensured customer satisfaction by providing courteous and efficient service.
Medical Receptionist
2 Years 1 Month- Greeted patients immediately upon arrival, providing excellent customer service.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff to ensure timely communication.
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Greeted patients promptly upon arrival, enhancing overall patient experience through excellent customer service.
- Updated patient records, medical histories, and contact information for traceability.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Maintained confidentiality of personal and financial information, safeguarding patient rights while ensuring compliance with HIPAA regulations.
Medical Assistant
3 Months- Observed vital signs such as temperature, pulse rate, respiration rate, blood pressure readings, height and weight measurements accurately and reported any abnormalities to the supervising physician.
- Documented medical data in patient charts, ensuring accuracy and completeness of patient records.
- Performed patient intake and assisted in patient care procedures.
- Compiled comprehensive patient histories by interviewing patients about their medical and family histories as well as current medications or treatments.
- Managed appointment schedules to ensure efficient patient flow and timely care. and maintained patient records.
- Scheduled appointments and maintained patient records.
- Executed patient intake process to ensure accurate data collection and smooth transition to care. and assisted in patient care procedures.
Patient Access Specialist
2 Years 1 Month- Updated patient information and electronic health records, including demographics, medical history, ICD-9 and CPT codes, and insurance details over 170 hours to ensure accuracy and compliance.
- Completed 170 hours while updating patient information and electronic health records, including demographic information, medical history, ICD-9 and CPT diagnosis codes, and insurance information.
- Provided support for patients during registration process by answering questions related to insurance coverage and payment arrangements.
- Assisted patients during registration by addressing inquiries about insurance coverage and payment options, enhancing patient understanding and satisfaction.
- Answered phone inquiries from patients regarding their healthcare needs.
- Managed phone inquiries from patients regarding healthcare needs, ensuring timely and accurate responses to support patient access services.
Education
Medical Office Administration Diploma - Medical Office Administator
- Relevant Coursework
- Completed 900 credit hours with the Nationally Accredited Council for Higher Education Program.
- GPA: 3.5
High School Diploma
Skills
Patient Patient Relations
Customer Assistance
Medical Billing
Privacy Regulations
Electronic Medical Records
Front desk management
Patient Scheduling
Cash Handling
Anatomy & Medical Terminology
Office Administration
Microsoft Office
Languages
English
Full Professional
AWARDS
Microsoft Office (Word, PowerPoint, Teams, Excel), HIPAA (Trained 2021), ICD-10 and CPT manual and electronic coding (Trained 2022), Electronic Health Records (SIM charts/eClinicalWorks)
Timeline
Office Clerk Intern
Office of Workers Compensation
06.2026 - 08.2026Read More
Cashier / Food Handler
GW Hospital District House - True Burger
02.2024 - 02.2026Read More
Medical Assistant
Healthcare of Greater Washington
10.2023 - 01.2024Read More
Medical Receptionist
Medical Receptionist
01.2022 - 02.2024Read More
Patient Access Specialist
Family Medical Counseling Service
08.2020 - 09.2022Read More
Cesar Chavez Parkside High School
High School Diploma
Read More
Prospect College
Medical Office Administration Diploma from Medical Office Administator
Read More