Tiana D. Kenney
Seattle,WA
Summary
Strategic business leader with 10 years of experience specializing in wholesale and retail account management to a variety of channels including e-commerce and physical department stores in apparel, accessories, and hardlines categories. Proven track record of excellent customer oversight, issue resolution and relationship building skills. Highly effective at developing and growing long-term relationships.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
Amazon
Seattle, WA
04.2021 - Current
- Establish strong relationships with key 3rd-party marketplace Sellers accounting for over $100M in sales revenue, acting as trusted strategic advisor and internal Amazon liaison using a proactive and collaborative approach to managing needs and long-term goals
- Identify, action and provide advice on how to improve business input metrics that drive growth at least 16% YoY and improve end customer experience
- Work cross-functionally to define processes and feature enhancements using customer feedback, root cause analysis, and data analysis to improve Seller and overall Account Manager experience
Account Executive II
PVH
New York, NY
06.2018 - 04.2021
- Managed multi-million dollar branded and private label neckwear business for 8 high-profile US & Canada department store and mass market accounts and their e-commerce counterparts, including Macy's, Nordstrom, and Walmart, single-handedly producing nearly 50% of category's total shipment volume
- Prepared fiscal year shipment budgets and 5-year forecasted budgets to communicate current and long-term business profitability to upper management
- Exceeded sales and profit goals throughout season and use OTB plans to maintain inventory
- Presented weekly and seasonal recaps analyzing sell-through, trends, and best-sellers to cross-functional internal partners
- Mentored and managed 1 Junior Account Executive direct report
Account Executive I
PVH
New York, NY
10.2016 - 06.2018
- Managed $15 million shipment volume in men's and boys' dress furnishings and small leather goods business for department store, off-price, and specialty retailers including JCPenney, Nordstrom Rack, and Men's Wearhouse
- Developed and implemented new brand and merchandising concepts, including complete reinvent of dress furnishings pad to improve in-store customer experience and increase product turns
- Increased private label market share projection 40% by analyzing business and delivering strategic sales presentations
- Traveled to accounts frequently to present product, drive sales opportunities, and foster long-term business relationships
Account Executive
Hampshire Group Ltd
New York, NY
06.2016 - 10.2016
- Managed daily sales functions with key brick & mortar and e-commerce accounts including Amazon, JCPenney, and Stage Stores accounting for over $12 million in shipment volume across men's and women's apparel
Regional Sales Manager
Aden & Anais Inc.
Brooklyn, NY
06.2015 - 06.2016
- Managed over 500 boutique and specialty baby and gift stores across the United States by maintaining and nurturing strong strategic relationships with client base in order to maximize brand exposure and revenue
- Prospected new business and expanded existing customer base by researching underdeveloped areas, utilizing social media, cold calling, and attending trade shows to pitch new business to potential clients
- Surpassed monthly budgets to grow book of business over 5%
Junior Account Executive/Sales Coordinator
PVH
New York, NY
07.2013 - 05.2015
- Managed neckwear and cold-weather business for B&M stores and major e-commerce sites, including: Sears, Kohls.com, Amazon.com, and Zappos.com, overseeing over $2 million in shipment volume
- Launched Amazon.com exclusive neckwear and cold weather programs, growing sales over 100% YoY
- Assisted Senior Account Executives in all sales management activities for 12 department store and mid-tier accounts including Kohl's, JCPenney, Target, and Belk
- Coordinated setup and organization of showrooms to ensure management of samples and optimal visual merchandising
Education
BBA - Marketing, Concentration in Advertising and Promotion
Pace University
New York, NY2013
Timeline
Senior Account Manager
Amazon
04.2021 - Current
Account Executive II
PVH
06.2018 - 04.2021
Account Executive I
PVH
10.2016 - 06.2018
Account Executive
Hampshire Group Ltd
06.2016 - 10.2016
Regional Sales Manager
Aden & Anais Inc.
06.2015 - 06.2016
Junior Account Executive/Sales Coordinator
PVH
07.2013 - 05.2015
BBA - Marketing, Concentration in Advertising and Promotion
Pace University