Summary
Overview
Work History
Skills
Accomplishments
Certification
Websites
References
Timeline
OfficeManager

Tianah Roberts

Denver,CO

Summary

Results-driven management professional with 8 years of experience leading teams and driving operational excellence. Skilled in project planning, resource allocation, and cross-functional team coordination. Proven ability to communicate effectively, resolve conflicts, and motivate team members to achieve strategic goals. Adept at leveraging organizational skills and strategic thinking to manage multiple priorities and deliver high-quality outcomes. With my Project Management Certification from Google, I am seeking to transition into a Project Coordinator role to apply strong leadership, problem-solving, and project management skills in a dynamic environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Lead Driver

Steamboat Springs Transit
Steamboat Springs, CO
10.2023 - 04.2024
  • Collaborated closely with senior managers to coordinate daily operations, streamline processes, implement best practices, and improve route efficiency.
  • Maintained office's data via entry, report generation, and spreadsheet creation.
  • Delivered exceptional customer service through in-person, phone, and email communication, resolving inquiries and issues promptly.
  • Replenished office supply inventory to maintain smooth operational flow.

Operations Manager

FedEx:Ground
Kennesaw, GA
02.2022 - 08.2023
  • Managed a team of 15, overseeing all aspects of their development and performance, including onboarding, training, scheduling, performance evaluations, incentive programs, and terminations.
  • Directed daily operations to maintain seamless logistics of the repairs, loading practices, and transportation of packages in a high-volume warehousing station.
  • Coordinated cross-departmentally with Control, Linehaul, Outbound, and Smalls teams to streamline operations, optimize resource utilization, and develop effective solutions for operational challenges.
  • Boosted operational efficiency by refining processes, analyzing key metrics (KPI), optimizing resource allocation, and rigorously enforcing safety protocols.

Warehouse Team Lead

United States Air Force, USAF
Mountain Home, ID
10.2019 - 10.2020
  • Strategically coordinated the creation, transportation, and storage of items for 120 private accounts by collaborating with external agencies, such as police and fire departments, and other military branches.
  • Organized and conducted inspections of munitions stock, explosive operation sites, storage facilities, vehicle fleet, and support equipment, utilizing technical data for precision.
  • Led a comprehensive training program, instructing personnel in 135 tasks over 120 hours of on-the-job training, which enhanced overall qualifications by 34% and advanced 3 team members to Journeyman rank.
  • Streamlined asset consolidation by reactivating and reorganizing 31 inactive facilities, resulting in a 25% increase in storage capacity and an additional 13,000 square feet of usable space.
  • Supervised the day-to-day security operations, handling, and shipment of munitions through efficient team management and workload scheduling.

Skills

  • Data Management
  • Administrative Support
  • Teamwork
  • Time Management
  • Leadership
  • MS Office Proficient

Accomplishments

  • Operations Manager of the Month award, FedEx Ground 2023

Certification

  • Project Management Professional, Google - 2024

References

References available upon request.

Timeline

Lead Driver

Steamboat Springs Transit
10.2023 - 04.2024

Operations Manager

FedEx:Ground
02.2022 - 08.2023

Warehouse Team Lead

United States Air Force, USAF
10.2019 - 10.2020

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Tianah Roberts