Tiana KS Septimo
Wailuku,HI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Airport Customer Service Representative
Hawaiian Airlines
Kahului, HI
12.2021 - Current
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Ensured accurate completion of passenger documentation such as tickets, boarding passes, customs forms.
- Verified identification documents such as passports or driver's licenses.
- Processed payment transactions utilizing point of sale systems.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Behavioral Health Office Receptionist
Kaiser Permanente
Wailuku, HI
06.2007 - 04.2021
- Greeted patients and visitors upon arrival to the office, while verifying insurance information.
- Provided general administrative support such as filing, scanning documents, answering phones, and responding to emails.
- Maintained a secure environment by monitoring access to the office building.
- Collected co-pays from patients upon check-in and documented payments in the billing system.
- Ensured patient confidentiality by following HIPAA regulations when handling sensitive information.
- Prepared letters and other correspondence for physician signatures or approval.
- Responded to inquiries from physicians, staff members, and vendors in a timely manner.
- Reviewed incoming mail for accuracy of addresses and routed it appropriately.
- Processed referrals for new patients according to established protocols.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Education
Esthetics License - Master Aesthetician
IBS School of Cosmetology And Massage
Kahului, HI03-2024
High School Diploma -
Kamehameha Schools
Honolulu, HI05-2002
Some College (No Degree) - Liberal Arts
University of Hawaii At Manoa
Honolulu, HISkills
- Appointment Scheduling
- Clerical Support
- Administrative Support
- Customer Service
- Payment Processing
Timeline
Airport Customer Service Representative
Hawaiian Airlines
12.2021 - Current
Behavioral Health Office Receptionist
Kaiser Permanente
06.2007 - 04.2021
Esthetics License - Master Aesthetician
IBS School of Cosmetology And Massage
High School Diploma -
Kamehameha Schools
Some College (No Degree) - Liberal Arts
University of Hawaii At Manoa
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