Tiana Lutterman
Bemidji,MN
Summary
Compassionate Certified Nursing Assistant with a proven track record at Sugar brook Nursing Home, excelling in patient care and vital signs monitoring. Demonstrated strong communication and teamwork skills, enhancing patient satisfaction and safety. Recognized for implementing effective care plans and fostering positive relationships, ensuring dignified support for residents with complex needs.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
Sugarbrook Nursing Home
08.2020 - 10.2022
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Streamlined communication between nursing staff, patients, and families to ensure comprehensive understanding of care plans.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Educated family members on care giving techniques to better support their loved ones at home after discharge from facility.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
Package Handler
UPS Customer Center
01.2016 - 02.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Contributed to increased productivity by working effectively in high-pressure situations.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Stored and secured packages in designated areas to prevent damage and theft.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Assisted in inventory management, conducting regular counts to verify stock levels and report discrepancies.
Sandwich Artist
Subway
01.2012 - 01.2015
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Maintained clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Promoted hygiene practices within my team by consistently following food safety guidelines and regulations.
- Restocked and rotated stock in display case to mitigate stock loss.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Executed sandwich artistry duties with very low occurrence of errors.
Education
Cosmetology State License/certificate - Cosmetology
Bemidji State University
Bemidji, MN07-2026
Nursing Assistant Registered - Nursing
Itasca Community College
Grand Rapids, MN03-2017
High School Diploma -
Grand Rapids High School
Grand Rapids, MN06-2014
Skills
- Patient care
- Customer service
- Communication skills
- Team collaboration
- Time management
- Compassionate
- Alzheimer's and dementia care
- Electronic charting
- Adaptable
- Inpatient care
- Patient relationship building
- Complex Problem-solving
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
Languages
English
Full Professional
Spanish
Limited Working
French
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Certified Nursing Assistant
Sugarbrook Nursing Home
08.2020 - 10.2022
Package Handler
UPS Customer Center
01.2016 - 02.2017
Sandwich Artist
Subway
01.2012 - 01.2015
Cosmetology State License/certificate - Cosmetology
Bemidji State University
Nursing Assistant Registered - Nursing
Itasca Community College
High School Diploma -
Grand Rapids High School
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