Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiana Mayo

Spring,United States

Summary

Confident Patient Representative promoting effective communication, relationship building and time management skills. Offering more than 3 years of helping patients and 10 years of helping customers while delivering exceptional service. Responsible worker who works great under pressure with minimal supervision needed. A smart individual with a vast knowledge of medical terms, ability to lead a team, and eager to learn.

Overview

11
11
years of professional experience

Work History

Patient Representative Specialist

Village Medical
01.2023 - Current
  • Greeted and assisted patients with check-in procedures.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment and determine eligibility.
  • Delivered support to medical staff in completion of patient paperwork.
  • Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks, ex. referral processor.
  • Followed all company policies and procedures to deliver quality work while working under minimal supervision.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Contain knowledge of CPT codes and Procedure codes used for specific insurances to facilitate and process referrals in a timely manner

Patient Service Representative

Summit Medical Group
03.2022 - 01.2023
  • Greeted and assisted patients with check-in procedures.
  • Obtain patient address, contact details, insurance information and medical history
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Trained new staff on filing, phone etiquette and other office duties.
  • Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
  • Work under minimal supervision.
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Used Athena and RIS to schedule appointments.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.

Department Supervisor

Ocean State Job Lot
09.2021 - 03.2022
  • Coordinate and supervise department activities to achieve desired objectives
  • Trusted key holder who responsibly follows opening and closing procedures
  • Identify areas of improvements and concerns to Department Manager
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Handled cash register, returns, and refunds.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Managed team of 7-10 employees, delegated tasks and held each employee accountable for completing assignments.
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.

Shiftlead-Assistant Store Manager

Walgreens
10.2013 - 06.2021
  • Managed staff of 20 employees
  • Completes weekly staff schedules while following payroll policies and Responsible for hiring and training of new employees
  • Completes routine profit and loss performance reports and cash reports on a daily basis
  • Correctly filling prescriptions.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Managed staff schedules effectively, resulting in reduced overtime costs without sacrificing customer experience or employee satisfaction.
  • Analyzed sales figures and identified areas for improvement.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Associates - Liberal Sciences

Union County College
Cranford, NJ
01.2019

Skills

  • Customer Service
  • Privacy and confidentiality
  • Trained in Athena, Ris, Aboddox, and Kronos
  • Proficient in Microsoft Word, Excel, and Power Point
  • Scheduling appointments
  • Insurance Verification
  • Medical Terminology
  • Team Leadership
  • HIPAA Compliance
  • Phone and Email Etiquette
  • Quality Assurance
  • Referral Coordination

Timeline

Patient Representative Specialist

Village Medical
01.2023 - Current

Patient Service Representative

Summit Medical Group
03.2022 - 01.2023

Department Supervisor

Ocean State Job Lot
09.2021 - 03.2022

Shiftlead-Assistant Store Manager

Walgreens
10.2013 - 06.2021

Associates - Liberal Sciences

Union County College

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Tiana Mayo