Tiana S. Arline
Waterbury,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Personal Banker
Ion Bank
12.2023 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
- Understand customer needs and guide customers to right contact person for appropriate solutions while exercising good judgement in confidential matters.
- Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and ION Bank Code of Conduct and Ethics.
- Help build and foster positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Boosted sales of bank products through effective cross-selling and up-selling techniques.
- Collaborated with branch team members to achieve monthly sales targets and improve overall performance.
Student Peer Mentor
Bay Path University
09.2021 - 05.2022
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Enhanced student-peer relationships by fostering a supportive and inclusive environment.
- Supported younger peers through one-on-one sessions, determining aspirations, setting goals and working through challenges.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Served as a role model for academic excellence and personal growth, inspiring fellow students to strive for their best potential.
Kingdom Kids Program Director
Mount Olive Church
06.2018 - 06.2021
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Provided ongoing direction and leadership for program operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Established program policies and procedures to comply with regulatory requirements.
Education
Bachelor of Arts - Education
Bay Path University
Longmeadow, MA05.2024
Bachelor of Science - Sociology
Bay Path University
Longmeadow, MA05.2024
High School Diploma -
Wilby High School
Waterbury, CT06.2020
Skills
- Program Leadership
- Solution Development
- High-Volume Environments
- Conflict Management
- Creative Solutions
- Team Management Experience
- Academic Support
- Listening Actively
- Opportunity Identification
- Special Needs Support
- Curriculum Planning
- Excellent Communication
- Reliability
- Multitasking
- Interpersonal Skills
- Adaptability and Flexibility
- Professionalism
Timeline
Personal Banker
Ion Bank
12.2023 - Current
Student Peer Mentor
Bay Path University
09.2021 - 05.2022
Kingdom Kids Program Director
Mount Olive Church
06.2018 - 06.2021
Bachelor of Arts - Education
Bay Path University
Bachelor of Science - Sociology
Bay Path University
High School Diploma -
Wilby High School
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