TIANA DOUGLAS
Seattle,WA
Summary
Dynamic and self-motivated professional with experience as an Apprentice Electrician at Quantum Electric, skilled in troubleshooting and wiring maintenance. Proven ability to enhance efficiency and safety standards while maintaining a clean workspace. Adept at collaborating with teams and utilizing hand tools to achieve project goals effectively.
Overview
8
8
years of professional experience
Work History
Apprentice Electrician
Quantum Electric
08.2024 - Current
- Assisted master electrician in installing and repaing electrical systems.
- Pulled wire through conduits and through holes in walls and floors.
- Utilized hand tools such as pliers, wire strippers, drills, hole saws, multitools, bandsaws, and screwdrivers.
- Organized materials and tools in to maintain clean and neat work areas.
- Followed all safety procedures and guidelines to promote safety while working on electrical systems.
- Measured the distance between openings using tape measures to properly space outlets according to code requirements.
- Understood and used proper tools and equipment to install and maintain electrical systems.
- Helped complete system installations and dig trenches.
- Installed various types of light fixtures, such as basic fixtures, LEDs, and fluorescents.
- Tested continuity of circuits using test equipment to verify compatibility and safety of systems following installation, replacement, or repair.
- Read and interpreted blueprints and electrical schematics to determine layout of electrical systems.
- Developed expertise in troubleshooting common electrical issues, facilitating quicker solutions to resolve customer concerns.
- Terminated wiring and connected circuits with correct techniques.
- Repaired systems, replaced malfunctioning parts, and supported electrical installations.
- Mounted brackets for support of raceways or cables based on blueprint specifications.
- Installed new electrical components and fixtures safely, and tested systems to assure proper installation.
- Replaced old wiring to prevent breakdowns and bring systems up to code.
Forklift Operator
Walmart
07.2023 - 07.2024
- Efficiently unloaded trailers in a timely manner
- Provided new ideas to management staff to improve efficiency
- Labeled products correctly for their specific locations
- Maintained a clean, unobstructed work area on and off Forklift
- Performed daily maintenance and safety checks for common Mechanical problems
- Regularly lifted products up to 70lbs
- Inspected quality of product before staging
- Staged product in a timely manner
- Able to load, unload, move, stack, and stage product and materials using a stand up forklift and stand up clamp truck
- Alerted management to safety risks to minimize risk of stock loss
- Used RF Scanner to provide accurate put away and staging order
- Prepared orders for shipping
- Assisted supervisor with communicating the work schedule to coworkers
- Wrapped product to maintain stability and prevent damage
- Labeled products for shipping locations
- Lifted 50lbs regularly
- Used pallet jack to move products 100lbs and up around warehouse
- Operated forklift to load and unload trailers
- Assisted in organizing the warehouse
- Assisted truck drivers with delivers
- Communicated with clients before and after delivers
- Assisted in scheduling delivers for product
- Operated forklift to stack and unstack product
- Palletized smaller product efficiently to allow for safe transportation
- Efficiently moved product from storage area into staging area
Forklift Operator/Warehouse
Centerline Logistics Corporation
05.2023 - 07.2023
- Prepared orders for shipping
- Assisted supervisor with communicating the work schedule to coworkers
- Wrapped product to maintain stability and prevent damage
- Labeled products for shipping locations
- Lifted 50lbs regularly
- Used pallet jack to move products 100lbs and up around warehouse
- Operated forklift to load and unload trailers
- Assisted in organizing the warehouse
- Assisted truck drivers with delivers
- Communicated with clients before and after delivers
- Assisted in scheduling delivers for product
- Operated forklift to stack and unstack product
- Palletized smaller product efficiently to allow for safe
- transportation.
Forklift Operator
NFI Industries
05.2022 - 04.2023
- Efficiently moved product from storage area into staging area
- Performed daily maintenance and safety checks for common mechanical problems
- Maintained a clean, unobstructed work area on and off Forklift
- Used RF Scanner to provide accurate put away and picking record
- Adhered to all safety protocols and guidelines on and off the forklift
- Able to load, unload, move, stack, and stage product and materials using a forklift and clamp truck
- Regularly lifted products up to 70lbs
- Inspected quality of product before staging
- Assisted inventory staff with counts and product placement
- Assisted company by testing new methods for product picking
- Trained specified staff for specialty assignments
- Informed management immediately of safety hazards
- Provided new ideas to management staff to improve efficiency
- Assisted lead with job delegation to coworkers
- Assisted lead with side projects for warehouse.
Customer Service Representative
A Massage
02.2022 - 04.2022
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Collaborated across departments to resolve customer-related issues
- Anticipated needs and resolved problems to keep customers happy
- Enhanced customer satisfaction with fast, knowledgeable service
- Collaborated with colleagues and co-workers to deliver quality customer experience
- Delivered fast and friendly service to handle questions and service complaints
- Contributed to upsell and cross-sell promotions to increase revenue
- Built trusting relationship with customers to better understand needs
- Followed best practices in inventory management to maximize stock availability
- Compiled customer feedback to recommend improvements to management
- Informed customers of promotions and special offers to increase sales
- Met personal, team and company goals in customer service environment
Driver Dispatcher
Advanced Locksmith
02.2021 - 02.2022
- Maintained updated and detailed records of calls in physical and electronic database
- Directed investigations to verify and resolve customer or shipper complaints
- Evaluated and adjusted over 10 routes based on daily needs, available workers, traffic hazards and weather conditions
- Directed dispatching, routing and tracking of 7 fleet vehicles
- Trained 3 new employees in various procedures and gave feedback on daily work performance to increase productivity
- Sent out drivers to assist about 5 to 20 hourly callers based on locations, needs and worker availability
- Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands
- Assessed regulatory and operational risks for escalation to management
- Responded to over 30 daily caller requests with information about assistance and timeframes
- Facilitated communications between customers and field personnel to answer questions or resolve concerns
Customer Service Representative
UGG
11.2020 - 01.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Consulted with outside parties to resolve discrepancies and create expert solutions
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
- Answered constant flow of customer calls with minimal wait times
- Provided information regarding charge accounts and loyalty programs
- Responded to customer requests for products, services and company information
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
- Assisted customers with setting appointments, special order requests, and arranging merchandise pickup
- Offered advice and assistance to customers, paying attention to special needs or wants
- Recommended products to customers, thoroughly explaining details
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Calculated correct order totals, updated accounts and maintained detailed records for inventory management
Delivery Driver
Dp Dough
09.2018 - 11.2020
- Resolved customers' complaints regarding products or services in a fast and timely manner
- Assisted with stocking, ordering, and organizing supplies
- Assisted in locking up the restaurant and closing out employees
- Assisted with teaching new employees the computer systems, proper customer greetings, explained cleaning responsibilities, and phone etiquette
- Assisted with food preparation, cooking and bagging
- Accurately recorded customers information for deliveries and pick up orders
- Kept up with restaurant cleaning and sanitation
- Collect money from customers, make change, and neatly kept receipts
- Completed on-time deliveries by choosing best and most efficient routes
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Communicated customer complaints, requests and feedback to company management for swift resolution
- Fostered positive working relationships with regular customers
- Completed rush deliveries on tight timetables to satisfy customer needs
- Kept detailed records of deliveries and money received from customers
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws
Customer Service Representative
VCA Southeast Area Animal Hospital
05.2017 - 08.2018
- Accurately completed cash register transactions
- Cleaned shelves, tables, and counters
- Offered advice and assistance to customer, paying attention to special needs and wants
- Lifted dog food/ merchandise up to 75lb
- Assisted with stocking the shelves, ordering supplies, and keeping up with sanitation
- Effectively executed visual merchandising and marketing initiatives
- Talked with customers to determine purchasing needs, then directed them to appropriate items, and recommended additional products
- Assisted customers with setting appointments, sending reminders, and printing out needed paperwork
- Organized medical records and inventory
- Maintained a positive attitude
- Served multiple customers simultaneously in a stressful environment
Education
HVAC Installation And Repair -
Penn Foster College
Scottsdale, AZHigh School -
Oak Harbor High School
Oak Harbor, WA04.2016
Skills
- Wiring maintenance and repair
- Electrical equipment maintenance
- Hand and power tools
- Wire stripping
- Voltage testing
- Scaffolding experience
- Knowledge of residential wiring
- Light fixtures
- Fire alarm stripping
- Ability to read electrical diagrams and blueprints
- Fire alarm system repair and installation
- Good Telephone Etiquette
- Planning and Coordination
- Data Entry
- Teamwork and Collaboration
- Self-Motivated
- Flexible and Adaptable
- Interpersonal Communication
- Microsoft applications proficiency
- Organization
- Written Communication
- Critical Thinking
- Safety standards and protocols
- Processes and procedures
- Customer service
- Product Sales
- Accurate Money Handling
- Order Picking and Processing
- GPS and Route Planning
- Logging Paperwork
- Ability to Operate Pallet Jack
- Ability to Operate a Tugger
- Loading freight products
- Package Handling
- Warehouse Environment
- Accurately Follow Safety Standards
- Clamp truck
- Pallet jack
- Order picker
- Heavy equipment operation
- Stand up Forklift
- Schematic Reading
- Ventilation
- Mechanical engineering
- Scientific knowledge
- Knowledge of refrigeration handling protocols
- Mathematics
- Preventative maintenance
- Knowledge of Wiring
- Sales
- Cash register
- QuickBooks
- Product Inspection
- Material Handling
- Inventory Staging
- Team Player
- Safety Awareness
- Equipment Maintenance
- Efficient Data Entry
Timeline
Apprentice Electrician
Quantum Electric
08.2024 - Current
Forklift Operator
Walmart
07.2023 - 07.2024
Forklift Operator/Warehouse
Centerline Logistics Corporation
05.2023 - 07.2023
Forklift Operator
NFI Industries
05.2022 - 04.2023
Customer Service Representative
A Massage
02.2022 - 04.2022
Driver Dispatcher
Advanced Locksmith
02.2021 - 02.2022
Customer Service Representative
UGG
11.2020 - 01.2021
Delivery Driver
Dp Dough
09.2018 - 11.2020
Customer Service Representative
VCA Southeast Area Animal Hospital
05.2017 - 08.2018
HVAC Installation And Repair -
Penn Foster College
High School -
Oak Harbor High School