Tianca Davis
Philadelphia,Pa
Summary
Seeking a position that will benefit from my customer service experience, positive interaction skills where previous years of experience can improve the customer satisfaction. A position that will enable me to use strong communication, leadership & organizational skills, customer service background and ability to work well with colleagues and clients.
Overview
8
8
years of professional experience
Work History
Legal Clerk 1
First Judicial District of Philadelphia
05.2023 - Current
- Responsible for the intake of the initial filing of Landlord/Tenant and Small Claims complaints, which can be submitted in person, electronically, or via mail
- Process all filings from non-attorney filers, checking for accuracy, correct processing, and timely hearing scheduling and instructs customers on protocols and procedures of the court
- Works independently and as part of a team while completing daily tasks
- Listens carefully and communicates clearly with customers to ensure understanding of customers’ requests, and ensures customers confidentiality, safety and security.
Administrative Assistant
Philadelphia Legal Assistance
03.2022 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records for 50 attorneys.
- Managed filing system entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Customer Service Representative
Internal Revenue Service
05.2021 - 03.2022
- Answered constant flow of approximately 100 customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Tracked customer service cases and updated service software with customer information.
- Educated customers about billing, payment processing and support policies and procedures.
Food Service Worker
Morrison Food Group
09.2015 - 11.2020
- Developed and maintained positive relationships with customers to enhance service.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Learned other teammates' work tasks to train as backup.
- Kept register accurate through correct billing, payment processing, and cash management practices.
Education
Diploma -
Murrell Dobbins CTE High School
Philadelphia, PA06.2011
Skills
- Critical Thinking
- Customer Service
- Multitasking Abilities
- Time Management
- Strong Communications
Computer Skills
Windows XP, Microsoft Professional Office Suite, Chrome Browser, Internet Explorer Browse
Timeline
Legal Clerk 1
First Judicial District of Philadelphia
05.2023 - Current
Administrative Assistant
Philadelphia Legal Assistance
03.2022 - 01.2023
Customer Service Representative
Internal Revenue Service
05.2021 - 03.2022
Food Service Worker
Morrison Food Group
09.2015 - 11.2020
Diploma -
Murrell Dobbins CTE High School
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