Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiandra Briggs

Kansas City,MO

Summary

Proven track record in enhancing patient and client satisfaction at BrightStar Care through expert application of care and exceptional communication skills. Specialized in vital signs monitoring and feeding assistance, achieving significant improvements in patient care efficiency. Demonstrated ability to manage high-stress situations and complex needs with professionalism and empathy.

Overview

1
1
year of professional experience

Work History

Patient Care Assistant

BrightStar Care
04.2024 - Current
  • Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
  • Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Supported patients'' physical mobility by assisting with transfers, ambulation, and range of motion exercises as directed by nursing staff.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Facilitated effective communication between patients, families, and healthcare staff to ensure understanding and address concerns.
  • Aided in the prevention of bedsores through regular repositioning of patients according to care plans.

Youth Specialist

Clay County Juvenile Detention Center
12.2023 - 03.2024
  • Conducted room searches for contraband items to maintain a safe environment within the facility.
  • Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
  • Maintained a secure environment by utilizing de-escalation techniques during conflicts or confrontations between detainees.
  • Worked with juvenile offenders to help in development of decision-making and problem-solving skills.
  • Assisted in the intake process for new detainees, ensuring proper documentation and orientation procedures were followed.
  • Completed incident reports when disorder or violence occurs.
  • Ensured timely completion of required paperwork including incident reports, progress notes, and evaluations.
  • Observed and recorded mental and physical health of each juvenile offender.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.

Customer Service Representative

Internal Revenue Service, IRS
06.2023 - 11.2023
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed a high volume of inbound calls daily, maintaining composure under pressure while providing top-notch service to clients.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Interprets and applies applicable portions of basic tax law and regulations and basic collection techniques and enforcement actions to advise, inform, assess, and collect taxes and associated liabilities

Education

Healthcare Administration Professional - Medical Assisting/Medical B&C/EHR Specialist

MedCerts
Online Education
06.2024

Certified Medical Assistant - Medical Assisting

WellSpring School of Allied Health
Kansas City, MO
12.2021

High School Diploma -

Southeast High School
Kansas City, MO
05.2019

Skills

  • Medical Terminology
  • Vital Signs
  • Written and verbal communication
  • Blood Glucose Testing
  • Catheter Care
  • Basic Life Support
  • Feeding Assistance
  • Seizure Precautions
  • Specimen Collection
  • Room preparation
  • ADL support
  • Mobility Assistance

Timeline

Patient Care Assistant

BrightStar Care
04.2024 - Current

Youth Specialist

Clay County Juvenile Detention Center
12.2023 - 03.2024

Customer Service Representative

Internal Revenue Service, IRS
06.2023 - 11.2023

Healthcare Administration Professional - Medical Assisting/Medical B&C/EHR Specialist

MedCerts

Certified Medical Assistant - Medical Assisting

WellSpring School of Allied Health

High School Diploma -

Southeast High School

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Tiandra Briggs