Summary
Overview
Work History
Education
Skills
Timeline
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Tiandra Huff

St Louis,MO

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

23
23
years of professional experience

Work History

Accounts Specialist-Customer Service

CarShield
01.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Account Manager

Allied Healthcare Products
11.2019 - 12.2021
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Investigated and resolved accounting, service and delivery concerns.
  • Streamlined account management processes for improved efficiency and productivity.

Inventory Control Specialist

Allied Healthcare Products
10.2016 - 10.2019
  • Provided valuable input for warehouse layout optimization projects, ultimately increasing space utilization and organizational efficiency.
  • Coordinated cross-functional teams during physical inventories, ensuring accurate counts while minimizing disruption to daily operations.
  • Completed physical inventory counts each month.
  • Audited and corrected discrepancies in inventory numbers.
  • Completed daily cycle counts to maintain accuracy of records.

Production Line Leader

Allied Healthcare Products
10.2014 - 10.2016
  • Streamlined communication between team members, promoting a collaborative work environment focused on achieving goals.
  • Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
  • Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.

Assembler

Allied Healthcare Products
10.2000 - 09.2014
  • Increased production efficiency by assembling components quickly and accurately.
  • Maintained high-quality standards with thorough inspections of assembled parts.
  • Reduced assembly errors by following detailed instructions and blueprints for each project.
  • Collaborated effectively with team members to meet production targets consistently.

Education

GED -

McKinney High School
St Louis, MO

Skills

  • Data Entry
  • Scheduling
  • Data Collection
  • Report Generation
  • Complaint Resolution
  • Call Management
  • Account Updating
  • Appointment Scheduling
  • Product Knowledge
  • Paperwork Processing
  • Promotional Support
  • Conflict Resolution
  • Customer Service
  • Problem-Solving Abilities
  • Critical Thinking
  • Money Handling Abilities
  • Client Relations
  • Active Listening
  • Sales Closing
  • Recordkeeping Strengths
  • Clerical Support
  • Prioritization
  • Product Sales
  • Problem Resolution
  • Product Education
  • Conflict Mediation
  • Call Triaging
  • Customer Relations
  • Quality Control

Timeline

Accounts Specialist-Customer Service

CarShield
01.2022 - Current

Customer Service Account Manager

Allied Healthcare Products
11.2019 - 12.2021

Inventory Control Specialist

Allied Healthcare Products
10.2016 - 10.2019

Production Line Leader

Allied Healthcare Products
10.2014 - 10.2016

Assembler

Allied Healthcare Products
10.2000 - 09.2014

GED -

McKinney High School

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Tiandra Huff