Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiandra Nunley

Ironton,OH

Summary

Driven Customer Service Representative with a proven track record at Pathways, adept in problem-solving and critical thinking. Excelled in managing high-stress situations, enhancing process efficiency, and maintaining professionalism. Skilled in active listening and documentation, consistently improving service quality and client satisfaction. Went through the training provided by pathways to become a youth peer support specialist. I've always done good working with kids both younger than and near my age, I have a passion for helping others.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pathways
09.2023 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Maintained up-to-date knowledge of product and service changes.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sought ways to improve processes and services provided.

Cleaner

Stay Clean Services
08.2020 - 03.2023
  • Cleaned and sanitized bathrooms to established protocols.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.

Education

High School Diploma -

Rock Hill High School
Rock Hill, SC
03.2023

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Filing
  • Follow-up skills
  • Documentation
  • Problem Resolution
  • Adaptive

Timeline

Customer Service Representative

Pathways
09.2023 - Current

Cleaner

Stay Clean Services
08.2020 - 03.2023

High School Diploma -

Rock Hill High School
Tiandra Nunley