Driven Customer Service Representative with a proven track record at Pathways, adept in problem-solving and critical thinking. Excelled in managing high-stress situations, enhancing process efficiency, and maintaining professionalism. Skilled in active listening and documentation, consistently improving service quality and client satisfaction. Went through the training provided by pathways to become a youth peer support specialist. I've always done good working with kids both younger than and near my age, I have a passion for helping others.