Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate
Tiandrea D. Thompson

Tiandrea D. Thompson

Euless,TX

Summary

Dynamic EDI Analyst committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users.

Overview

8
8
years of professional experience

Work History

EDI Analyst

City Electric Supply
03.2022 - Current
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Ran, reviewed and submitted daily reports using EDI Monitor.
  • Created and maintained EDI customer maps.
  • Analyzed existing systems and databases and recommended enhancements to solve business needs
  • Tracked files from origin to destination and troubleshot errors.
  • Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
  • Collaborated with upper management to drive strategy and implement new processes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Gained strong leadership skills by managing projects from start to finish.
  • Offered input for complex documents to support client-ready final versions.
  • Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
  • Tracked files from origin to destination and troubleshot errors
  • Built and deepened positive and productive relationships with business partners
  • Transmitted records and files to customers efficiently to maintain operational timelines

EDI Coordinator

City Electric Supply
09.2019 - 03.2022
  • Maintaining smooth, timely data exchange using EDI systems and related tools to exchange transactions between CES Vendors to Group Office and Customers to Branches
  • Manage and drive multiple projects to completion
  • Build and cultivate strong working relationships with Vendor or Customers in order to gain their support and business
  • Troubleshoot and assist Vendors, Customers, as well any issues with in CES to resolve issues with varying degrees of complexity
  • Tracked files from origin to destination and troubleshot errors.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and collaborate with developers on solution implementation.
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Trained customer service personnel in strategies for supporting electronic data interchange activities.
  • Participated in system development life cycle from requirements analysis through system implementation.
  • Ran, reviewed and submitted daily reports using EDI Monitor.
  • Created and maintained EDI customer maps.
  • Developed and maintained courteous and effective working relationships.
  • Exercised leadership capabilities by successfully motivating and inspiring others.

Help Desk Support Specialist

City Electric Supply
09.2017 - 09.2019
  • Helping Maintain and troubleshooting IMS (Inventory Management System)
  • Training and support for New Hires on Help Desk and Branch Locations - Web Support Team
  • Responded to customer inquiries and provided technical assistance over phone,email and in person.
  • Oversaw installations of new technology and new personnel training.
  • Created user accounts and assigned permissions.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Offered assistance in implementing and developing training programs.
  • Researched and identified solutions to technical problems.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Logged activities in tracking system to maintain accurate, timely records.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Web Support Specialist

City Electric Supply
09.2015 - 09.2017
  • Converting Long Term and New Customers to paperless Bill Pay
  • Troubleshooting Website with Web Team
  • Offered assistance in implementing and developing training programs.
  • Tested new software and hardware prior to deployment.
  • Generated reports to track performance and analyze trends.
  • Monitored system performance to identify potential issues.
  • Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Developed and implemented preventive maintenance procedures.

Education

Some College (No Degree) - Mass communication

Jarvis Christian College
Hawkins, TX

Skills

  • Microsoft, Excel, Powerpoint, Axosoft, All Windows operating systems (XP,Vista,W7,W8, W10 etc) Apple, Android
  • Work Ethic - Require minimal supervision, Excellent communication skills, problem solver, Very Team Oriented, Great ability to multi-task, knowledgeable, Training Junior Team Members
  • Essentials- Customer Svc, Troubleshooting, Business Process, SFTP, XML, Test Script, SQL, Experience with Liaison
  • Database Tracking
  • Technical Support
  • Project Strategy
  • Special Projects
  • Workflow Processes
  • System Improvements
  • Data Integrity
  • Electronic Data Interchange (EDI) Systems
  • Business Relationship Development
  • Performance Feedback
  • Provider Research
  • Third-Party Collaboration
  • Service Quality
  • Mapping Compliance
  • Daily Logs
  • Problem Analysis
  • Project Specifications
  • Documentation Coordination
  • Solution Implementation
  • Data Transmissions
  • Information Updates
  • Log Updating
  • Production Support
  • Report Analysis
  • Team Meetings
  • Translating Documents
  • Systems Implementations

Timeline

EDI Analyst

City Electric Supply
03.2022 - Current

EDI Coordinator

City Electric Supply
09.2019 - 03.2022

Help Desk Support Specialist

City Electric Supply
09.2017 - 09.2019

Web Support Specialist

City Electric Supply
09.2015 - 09.2017

Some College (No Degree) - Mass communication

Jarvis Christian College

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Tiandrea D. Thompson