Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

TIANDRIA JACKSON

Arlington

Summary

Dynamic Care Manager at IQVIA with a proven track record in enhancing client relationships and achieving cost savings through innovative solutions. Skilled in Microsoft Office Suite and conflict resolution, I excel in delivering exceptional customer service while collaborating effectively with teams to meet project goals. Recognized for my leadership and communication abilities.

Overview

11
11
years of professional experience

Work History

Care Manager

IQVIA
Raleigh
06.2022 - Current
  • Developed and maintained positive relationships with clients, families, and healthcare providers to support integrated care.
  • Achieved cost-savings by developing functional solutions to problems.
  • Recognized by management for providing exceptional customer service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Coordinated benefits processing, including enrollments, terminations and claims.
  • Assisted customers with questions regarding their eligibility status or benefit coverage.
  • Reviewed and verified eligibility of patients for benefits coverage.
  • Attended training sessions on new policies or procedures related to benefit verifications.
  • Conducted individual and group training sessions for staff members.

Clerk

Arlington ISD
Arlington
03.2020 - 09.2021
  • Created informational materials for distribution to students or parents.
  • Trained staff members to perform work activities and use computer applications.
  • Coordinated with outside vendors providing services to the school system.
  • Prepared daily announcements for broadcast over the intercom system.
  • Opened, sorted and routed incoming mail and prepared outgoing mail.
  • Monitored student behavior during lunch hours or other activities on campus.
  • Answered phone calls from parents and students regarding questions about school operations.
  • Assisted in scheduling classes, instructors, and rooms.
  • Processed enrollments, withdrawals, transfers and grade changes.

Patient Care Coordinator

Alliance RX Walgreens
Irving
08.2017 - 11.2018
  • Refer patients to appropriate health care services or resources.
  • Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies.
  • Using data to perform analytical tasks and charting tasks related to patient information.
  • Managing patient accounts with contact information, insurance, and financial information in a confidential manner.
  • Scheduling patient visits and answering questions, including billing and preparation.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Obtained informed consent and payment documentation from patients and filed in system.
  • Communicated effectively both verbally and in writing with various levels of staff across the organization.
  • Reviewed and processed prior authorization requests according to insurance guidelines.

Customer Service Rep

Jason Pharmaceuticals
Coppell
02.2017 - 08.2017
  • Placing an order for the clients.
  • Developed positive relationships with customers through friendly interactions.
  • Updated databases with new and modified customer data.
  • Answer customer inquiries about account status.
  • Maintained the well-standing of customer accounts.
  • Informing them of the ways to stay in a fat-burning stage.
  • Providing them with the benefits of being on an auto shipment.
  • Completed day-to-day duties accurately and efficiently.

Customer Service Rep

American Automobile Association (AAA)
Coppell
03.2014 - 03.2016
  • Proactively process member requests for roadside assistance.
  • Keep members informed of the status and progress of their service requests.
  • Act and interact effectively, and productively, to provide timely assistance.
  • Build appropriate rapport with the member and service provider network.
  • Possess the ability to effectively diffuse high-tension situations.
  • Maintained the well-standing of customer accounts.
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
  • Reviewed driver logs and records for accuracy and completeness on a daily basis.
  • Resolved customer disputes by providing solutions that were satisfactory to all parties involved.

Education

Bachelor's - Early Childhood Education

Grand Canyon University ( Online )
Phoenix, AZ
04-2026

High school or equivalent - General Studies

Juan Seguin
Arlington, TX
06.2012

Skills

  • Microsoft Office Suite
  • Professional phone etiquette
  • Leadership
  • Records management
  • Performance evaluation
  • Conflict resolution
  • Accurate and detailed
  • Excellent communication skills
  • Customer service-oriented
  • Filing and data archiving
  • 10-Key
  • Team collaboration
  • Human resources
  • Database maintenance

Accomplishments

  • Kudos call from patients

Timeline

Care Manager

IQVIA
06.2022 - Current

Clerk

Arlington ISD
03.2020 - 09.2021

Patient Care Coordinator

Alliance RX Walgreens
08.2017 - 11.2018

Customer Service Rep

Jason Pharmaceuticals
02.2017 - 08.2017

Customer Service Rep

American Automobile Association (AAA)
03.2014 - 03.2016

Bachelor's - Early Childhood Education

Grand Canyon University ( Online )

High school or equivalent - General Studies

Juan Seguin

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TIANDRIA JACKSON