Tianee Fox

Summary

A dedicated and compassionate customer service professional with 7 years of experience in the healthcare industry. Skilled in providing exceptional support to patients, families, and medical staff while maintaining confidentiality and ensuring positive patient experiences. Successful in managing time, prioritizing tasks, training, and able to effectively discern the needs of my patients and team. Seeking a position where I can apply my communication skills and healthcare knowledge to improve patient satisfaction and operational efficiency.

Overview

years of professional experience

Certification

Work History

Laboratory Technician

Labcorp

07.2024 - Current

Kept abreast of current industry, scientific and regulatory developments and issues.
Trained and supervised junior technicians in laboratory protocols.
Conducted Hair analyst, Paternity, and DNA testing.
Collecting, labeling, and processing biological samples such as blood, urine, and tissue specimens.
Conducting routine and specialized tests using automated and manual techniques to analyze samples accurately.
Recording and analyzing test results, preparing reports, and communicating findings to healthcare providers.
Ensuring the reliability of test results by performing quality control procedures and maintaining equipment calibration.
Trained new associates in laboratory procedures and standards.
Maintained a high level of accuracy in test results by following strict quality control procedures.
Completed Biometrics screenings

Laboratory Technician/Phlebotomist

Tennessee Cancer Specialists

10.2023 - 07.2024

Daily specimen collection ranging from young adult to Geriatric patients
Accurately receive, label, and process specimens
80+ patient sticks daily
Create and prepare unstained blood smear slides and bone marrow kits for Pathologist
Prepare/submit preauthorization's for patient eligibility determined by insurance and/or lab testing
Prepare all Hereditary and Genetic Cancer Kit testing (Guardant, Myriad, Signatera, NEO Bone Marrow, and Flow kit testing)
Quest batch for end of day pick-ups
Weekly specimen delivery to central laboratory for processing
urine protein, urinalysis, urine pregnancy, and urine drug monitoring resulting
Occult blood smear resulting
Record daily temperatures and run controls on CBC Sysmex machine/ CBC resulting for Providers
Prepare patient lab list for medical assistants of all patients coming in for next day lab testing and Chemo Therapy
Run end of day reports to ensure all testing has been completed and sent to correct locations

Customer Service/ Outreach Specialist

WellStar Kennestone Hospital

04.2022 - 10.2023

Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
Maintained office machines and equipment within budgets and contacted outside repair personnel to avoid productivity interruptions.
Coordinated office activities and operations, secured compliance to company policies and welcomed, screened and routed guests.
Collection of blood, sputum, 24 hr urine, bone marrows, CSF, swabs, and fecal samples for an average of 80+ patients per shift
Direct Ships for Mayo, Granger Genetics, Joli Diagnostics, Quest Diagnostics, Short stability testing, and LabCorp
Daily specimen batching
Charge tech and trainer for new employees
Prioritize patient collections based on order of STAT, Timed, and Routine requests
Prepare specimen for in house and send off testing including centrifugation, aliquoting, and proper storage
Process, monitor, store, and label samples resulting in 0% sample loss due to human error
Pediatric/Adult Blood Cultures, H.Pylori, glucose screening, and drug testing
Following infection control and biohazardous waste procedures
Understand modes of action, additives/anticoagulants in blood collection tubes while maintaining order of draw
Record keeping for all data, temperatures, and documentation for daily controls
Administered and tracked client service payments.

Front Office Executive/Phlebotomist

Children's Medical

08.2021 - 02.2022

Provide care while giving assistance to physicians for infants, toddlers, and adolescent patients
Reduced wait times for guests by efficiently managing room availability and reservation changes.
Maintained accurate records of guest information through diligent documentation and data entry efforts.
Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
Pediatric/adolescence blood draws using 22g, and 25g butterfly needles, including capillary sticks and infant heal sticks
Result labs and enter into EclinicalWorks for review by Physician
Perform Neonatal screening panels
Process all lab specimens utilizing appropriate equipment including (Sysmex, Piccolo, Abbott, StatSpin, Siemens, Sofia2, and Hemocue)
Collect, process, and document 95+ blood, urine, Flu, RSV and (Covid specimens per week using swabs for Antigen, and PCR testing)
Process daily payments
Patient education
Maintained strict compliance with security protocols while managing sensitive guest information confidentially and securely.
Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.

Education

Bachelor of Science - Biology

Chattahoochee Technical College

Marietta, GA

05-2026

Skills

Research and documentation
Equipment calibration
HIPPA compliance
Specimen Processing
Inpatient and outpatient care
Venipuncture and capillary techniques
Phlebotomy
Data entry
Medical terminology
Department training
Appointment scheduling
Time management

Detail oriented
Quality customer service
Team Collaboration/Problem solving
Effective communication skills
Leadership
Microsoft Excel
Microsoft Word
Microsoft Teams
SharePoint
ServiceNow
Gmail/Outlook

EMR

Onco
NEO Genomics
Orchard Harvest
Epic
SmarTerm
Sunquest
EclinicalWorks
Medicus
Nextynk
Touch
AccuDraw
Express Admin
Link
Solutions