Tiani Kenney
Covina,CA
Summary
Caring Home Health Aide Nurse with demonstrated experience providing quality in-home care to elderly, disabled and chronically ill individuals. Skilled in assisting with needs of diverse clientele. Healthcare professional and home companion with strong history of providing support to clients within business environments to deliver comprehensive administrative assistance. Providing knowledge of clerical tasks, project support, scheduling, time management, assignment prioritization and customer service. Quickly resolving issues, handling conflicting priorities, remaining flexible and striving to exceed organizational goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Certified Home Health Aide Nurse
Private Client
West Covina, CA
10.2022 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Create a culture of relational positivity and accountability with patients and their families, while having an encouraging attitude, resulting in establishment of long-term, professional relationships.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Maintained records of patient care, condition, progress or problems to report and discussed observations with supervisor or case manager.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Administered medication as directed by physician.
- Developed rapport to create safe and trusting environment for care.
Fitness Manager
EOS Fitness
Murrieta, CA
05.2021 - 10.2022
- Demonstrated strong knowledge of all fitness equipment and explained to customers how to properly use each machine.
- Trained newly hired employees, offering insight into job duties and providing positive feedback on work.
- Fostered positive working environment for all employees by encouraging staff members to voice opinions and concerns without fear of reprisal.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Set clear sales goals for each employee, tracking progress and milestones and offering support and assistance.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Conducted needs assessments or surveys to determine interest in or satisfaction with wellness and fitness programs, events or services.
- Helped clients set and achieve health and wellness goals.
- Developed and implemented comprehensive fitness and wellness programs to promote healthy lifestyles.
- Provided individualized fitness assessments, program designs and nutrition counseling services.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Developed and maintained positive relationships with community members, businesses and vendors to build trust and rapport.
- Met or exceeded monthly revenue and training goals.
- Managed and motivated employees to be productive and engaged in work.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Certified Nurse Aide
Brightstar Healthcare
Lake Forest, CA
01.2021 - 01.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Alzheimer’s, Dementia, Parkinson's disease, Ileostomy’s and Colostomy’s, and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Sales Representative Director
24 Hour Fitness
Aliso Viejo, CA
06.2020 - 05.2021
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Negotiated contracts with clients and developed relationships with key personnel.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Certified Home Health Aide Nurse - Nursing
Allied Medical & Health Services, Inc.
Glendale, CA03.2023
Certified Nurse Aide - Nursing
Saddleback College
Mission Viejo, CA12.2020
Skills
- Companionship and Emotional Support
- Clinical Quality Program Standards
- Mental Health Support
- Medical Charting
- Household Management
- Behavior Redirection
- Medical Histories and Vital Statistics
- ADLs Assistance
- Physician Communication
- Nutritional Meal Preparation
- First Aid and Safety
- Cardiovascular and Respiratory Evaluations
- Medical Terminology and Equipment
- Interpersonal Communications
- Mental Stimulation
- Personal Care Assistance
- Complex Problem-Solving
- Sales Strategies
- Strategic Planning
- Business Intelligence
- Health and Safety Regulations
- Sales and Marketing
- Public Relations
- Business Planning
- Managing Appointments
- Exceptional Multitasking Skills
- Excellent Communication Skills
- Active Listening
- Speaking
- Accomplished Manager
- Persuasive Negotiations
Certification
- CHHA - Certified Home Health Aide
- CNA - Certified Nurse Assistant
Timeline
Certified Home Health Aide Nurse
Private Client
10.2022 - Current
Fitness Manager
EOS Fitness
05.2021 - 10.2022
Certified Nurse Aide
Brightstar Healthcare
01.2021 - 01.2022
Sales Representative Director
24 Hour Fitness
06.2020 - 05.2021
Certified Home Health Aide Nurse - Nursing
Allied Medical & Health Services, Inc.
Certified Nurse Aide - Nursing
Saddleback College