Summary
Overview
Work History
Education
Skills
Timeline
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Tiani Carter

Las Vegas

Summary

Knowledgeable Catering Manager with wealth of experience in overseeing catering operations and ensuring high-quality service delivery. Proven success in managing large-scale events, streamlining processes, and enhancing customer satisfaction. Demonstrated leadership and organizational skills in coordinating teams and executing events smoothly.

Overview

8
8
years of professional experience

Work History

Catering Manager

Green Valley Ranch Resort Spa & Casino
11.2022 - Current
  • Lead and manage catering operations for events of varying sizes with a focus on exceptional guest service and attention to detail
  • Collaborate with sales, culinary, and banquet teams to execute seamless event planning and delivery
  • Develop and maintain client relationships to drive repeat business and positive referrals
  • Successfully managed a diverse range of events including corporate functions, consistently exceeding client expectations.
  • Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
  • Met with clients to outline desired goals and prepared quotes for overall catering costs.
  • Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
  • Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
  • Proactively addressed any issues or concerns from clients or staff members promptly and professionally resolved them.
  • Worked with chefs to plan menus according to client needs and budgets.
  • Collaborated with clients to create customized menus tailored to their specific preferences and needs.

Catering and Convention Service Manager

Hilton San Diego Mission Valley
07.2021 - 09.2022
  • Streamlined event planning processes for improved efficiency and reduced operational costs.
  • Delivered exceptional client experiences by anticipating needs and proactively addressing potential issues or concerns.
  • Provide direction and supervision to affected departments and team members during the execution of meeting and/or event
  • Organize, plan and prioritize my own duties by developing deadlines and goals
  • Demonstrate knowledge of job systems, products, booking systems, and processes
  • Decision making and problem solving by evaluating the issues and determine the best solution
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Developed detailed event reports, documenting all aspects of each event.
  • Participate in customer site inspections and assist with the sales process as necessary
  • Coordinated travel and accommodations for event attendees.

Catering Sales Manager

Hotel La Jolla
01.2019 - 07.2021
  • Increased event bookings by developing and implementing effective catering sales strategies.
  • Organized corporate meetings, special events and social occasions to satisfy client requirements and increase facility revenues.
  • Performed service and menu upgrades and upselling activities to meet predetermined revenue objectives.
  • Develop market segments and solicit new customer relationships while maintaining existing relationships
  • Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
  • Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
  • Balanced multiple projects simultaneously under tight deadlines while delivering high-quality results consistently.
  • Maintained detailed records of all events, tracking expenses, invoices, and client preferences for future reference.

Front Office Manager

Hotel La Jolla
04.2017 - 01.2019
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
  • Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
  • Led front office team during major hotel renovation, maintaining high service standards amidst changes.

Education

High School Diploma -

Kailua High School
Kailua, HI

Skills

  • Event planning proficiency
  • Food safety
  • Food and beverage costing
  • File management
  • Menu development
  • Outlook
  • Social Tables
  • Sertifi
  • Sales Force (Delphi)
  • LMS
  • Microsoft Word
  • Microsoft Teams

Timeline

Catering Manager

Green Valley Ranch Resort Spa & Casino
11.2022 - Current

Catering and Convention Service Manager

Hilton San Diego Mission Valley
07.2021 - 09.2022

Catering Sales Manager

Hotel La Jolla
01.2019 - 07.2021

Front Office Manager

Hotel La Jolla
04.2017 - 01.2019

High School Diploma -

Kailua High School

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Tiani Carter