Tiani Gonzalez
Army National Gaurd
Philadelphia,PA
1
Language
7
years of professional experience
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Work History
Army
1 Year 4 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
Sales Associate
8 Months- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Participated in training programs to develop product knowledge and sales techniques effectively.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Sales Associate
7 Months- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
McDonald's Crew Member
8 Months- Delivered exceptional customer service in fast-paced environment.
- Operated cash register and processed transactions accurately.
- Maintained cleanliness and organization of food preparation areas.
- Assisted in training new crew members on operational procedures.
- Collaborated with team to meet high-volume demand during peak hours.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared salads, soups and sandwiches for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
Cashier
6 Months- Processed customer transactions efficiently at point of sale.
- Assisted customers with product inquiries and selections.
- Maintained accurate cash drawer and balanced registers daily.
- Collaborated with team members to ensure smooth store operations.
- Trained new cashiers on procedures and customer engagement techniques.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Sales Associate
9 Months- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Maintained up-to-date knowledge of merchandise and promotions to effectively engage customers.
- Collaborated with team members to achieve sales targets and improve store performance.
- Handled cash register operations, ensuring accurate transactions and balanced cash drawers.
- Organized merchandise displays to optimize customer visibility and drive sales.
- Processed inventory shipments, ensuring timely stock replenishment and proper storage techniques.
- Managed returns, exchanges and refunds in accordance with store policy.
Receptionist
5 Months- Greeted and assisted visitors, providing a welcoming atmosphere and information on services offered.
- Managed multi-line phone system, efficiently directing calls to appropriate departments and personnel.
- Scheduled appointments for staff, ensuring optimal use of office resources and time management.
- Maintained accurate records of incoming/outgoing correspondence to support administrative operations.
- Assisted in maintaining office supplies inventory, ordering materials as needed to ensure uninterrupted operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members to streamline front desk procedures, enhancing overall workflow and service delivery.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Daycare Assistant Teacher
9 Months- Assisted in creating engaging lesson plans that fostered children's development and learning.
- Supported classroom management by maintaining a safe and nurturing environment for children.
- Observed and documented children's progress to inform instructional strategies and activities.
- Collaborated with lead teachers to implement daily schedules and educational activities effectively.
- Facilitated communication with parents regarding children's behavior and developmental milestones.
- Developed age-appropriate materials and resources to enrich children's learning experiences.
- Maintained accurate records of attendance, incident reports, meal counts, and other essential documentation as required by state regulations or center policies consistently.
- Ensured child safety by maintaining a clean, organized, and hazard-free facility at all times.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Dependable and responsible
Multitasking Abilities
Critical thinking
Organizational skills
Problem resolution
Languages
English
Full Professional
Timeline
Army
Army National Gaurd
04.2025 - CurrentRead More
Sales Associate
Target
09.2024 - 05.2025Read More
Sales Associate
Smoothie King
07.2023 - 02.2024Read More
McDonald's Crew Member
McDonald's
02.2022 - 10.2022Read More
Cashier
ShopRite
09.2021 - 03.2022Read More
Receptionist
Eugenio Maria De Hostos
02.2021 - 07.2021Read More
Sales Associate
Foot Locker
11.2020 - 08.2021Read More
Daycare Assistant Teacher
Norris Square Children’s Center
02.2020 - 11.2020Read More
ASPIRA Billigual Cyber High School
High School Diploma
Read More