TIANI KENNEY
Aliso Viejo,CA
Summary
Empathetic Caregiver who completed Certified Nursing Assistant Class at Saddleback College, commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. Sincere Nurse Aide Caregiver offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. Compassionate professional certified in the accomplishment CNA course at Saddleback College, who underwent 12 hour daily clinicals at Brookdale Senior Living Facility in San Juan Capistrano with over 100 hours of completion.
Overview
6
6
years of post-secondary education
4
4
years of professional experience
Work History
Completion of Certified Nursing Assistant Student
Saddleback College
Mission Viejo, CA
10.2020 - 12.2020
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
- Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Obtained client medical history, including medication information, symptoms and allergies.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas and nurse stations.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Cared for average of 9 patients per 12 hour shifts in the Assisted Living facility, delivering high-quality, efficient support to meet all needs.
- Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep [Job title]s informed of changes.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Obtained biological specimens for ordered tests and prepared for laboratory transport.
- Delivered individualized patient care by recording vital signs, documenting observations, administering Medihoney and topical Ointment treatments and evaluating patient needs.
- Changed a Colostomy and Ileostomy bag of multiple patients.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Transported patients between rooms and appointments or testing locations.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in musical instrument games with patients, playing the drums, singing and dancing with some patients and fun activities with patients to boost mood, improve overall memory and provide light entertainment.
Teacher
Compass Bible Church
Aliso Viejo, CA
01.2019 - 02.2020
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
- Fostered team collaboration between students through group projects for Biblical Studies.
- Evaluated and revised lesson plans and course content to facilitate and moderate classroom discussions and student-centered learning.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Developed and taught lessons on relevant children's books, poems, movies and themes to promote student interest of Children's Literature as avenue of study.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives in Biblical Studies.
- Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
Sales and Service Associate
24 Hour Fitness USA Inc.
Aliso Viejo, CA
07.2020 - 12.2020
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Trained and developed Sale and Service Associates in company processes, product knowledge, customer service and selling techniques.
- Prepared cash deposits up to $400 with zero discrepancies.
- Achieved perfect attendance record for 6 months consecutively.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Mentored newly hired room attendants on company policies, cleaning procedures and customer service techniques.
- Worked closely with the General Manager to maintain optimum levels of communication to effectively and efficiently complete projects.
- Generated leads and placed 20 calls hourly.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Coordinated between billing department and customers to resolve problems.
- Kept facilities clean, neat and organized at all times to give areas professional and fresh appeal.
- Responded to all customer inquiries thoroughly and professionally.
- Used technical skills to complete tasks in the POS software Arbox.
Cashier Manager
Big Fish Little Fish
Aliso Viejo, CA
06.2019 - 10.2019
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Provided strong service to customers, increasing customer loyalty 100%.
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
- Maintained company's visual merchandise standards through general housekeeping, including keeping the front of house clean and organized.
- Built positive relationships with customers to increase repeat business.
- Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Assisted in increasing quarterly sales revenue 100% through my positive and friendly demeanor towards all of the clients.
Cashier
Nekter Juice Bar Inc.
Aliso Viejo, CA
08.2019 - 11.2019
- Provided services from cashier and kitchen to customer’s needs and likes.
- Balanced out numbers daily on register.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Processed POS transactions, including checks, cash and credit purchases or refunds.
- Reviewed and resolved differences between accounting information and cash drawer.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Organized and reported on financial information to document payment histories and assist with sound financial accounting.
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
Hostess
Nano Cafe
Sierra Madre, CA
01.2018 - 08.2018
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored dining room and guest flow to maximize table usage and minimize wait times by 98%.
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs.
- Conducted the dining room and server checks to assess readiness for expected customer loads.
- Assessed 1,500 square-foot restaurant and lounge according to state and federal cleanliness standards.
- Assisted managers with quickly resolving service- and food-related issues.
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
- Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
- Used Jolt Software to accurately and efficiently verify restaurant receipts and complete end-of-day paperwork.
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff members.
Cashier Team Lead
Corner Bakery Cafe
Pasadena, CA
01.2018 - 10.2018
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Resolved escalated customer disputes with special actions such as discounts.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
- Greeted incoming guests and managed accurate seating based on customer desires and server loads.
Education
Medical Nursing Student - Nursing
Saddleback College
Mission Viejo, CA 08.2019 - Current
Aspiring Nursing Student - Nursing
Pasadena City College
Pasadena, CA 08.2017 - 11.2018
High School Diploma -
Granada Hills Charter High School
Granada Hills, CA 08.2015 - 06.2017
High School
Arcadia High School
Arcadia, CA 08.2013 - 06.2015
Skills
Strategic PlanningPublic SpeakingHighly MotivatedPower Point/Word DocumentsExcellent Interpersonal SkillsExcellent Interpersonal SkillsCustomer satisfactionLeadershipMentoring
Group learning mechanics
Lead prospecting
Network development
Account servicing
Revenue Generation
Patient Management
Patient-focused care
EMR / EHR
Dementia and Alzheimer's knowledge
Transporting patients
Tube feedings and medications familiarity
Conducting intakes
Feeding assistance expert
Inpatient care
Adaptable
Trustworthy companion
Compassionate Caregiver
Efficient and reliable team player
CPR Certified
BLS Certified
Completion of Certified Nursing Assistant Program
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 24 people in the development and completion of the Pilot Certified Nursing Assistant program at Saddleback College.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Completion of Certified Nursing Assistant Student
Saddleback College
10.2020 - 12.2020
Sales and Service Associate
24 Hour Fitness USA Inc.
07.2020 - 12.2020
Medical Nursing Student - Nursing
Saddleback College
08.2019 - Current
Cashier
Nekter Juice Bar Inc.
08.2019 - 11.2019
Cashier Manager
Big Fish Little Fish
06.2019 - 10.2019
Teacher
Compass Bible Church
01.2019 - 02.2020
Cashier Team Lead
Corner Bakery Cafe
01.2018 - 10.2018
Hostess
Nano Cafe
01.2018 - 08.2018
Aspiring Nursing Student - Nursing
Pasadena City College
08.2017 - 11.2018
High School Diploma -
Granada Hills Charter High School
08.2015 - 06.2017
High School
Arcadia High School
08.2013 - 06.2015