Tiani Leak
Charlotte,NC
Summary
Dedicated and detail-oriented customer service professional with10 years of experience in various roles. Proficient in customer support, data entry, and help desk operations. Proven ability to streamline processes and resolve issues efficiently. Authorized to work in the US for any employer
Developed excellent communication and networking skills in client-focused environment, seeking to transition into new field. Demonstrates strong abilities in relationship management and problem-solving, ensuring positive outcomes. Ready to leverage these transferrable skills to contribute effectively in new professional setting.
Overview
11
11
years of professional experience
Work History
Referral Agent
Safelite Solutions
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Scheduled appointments with specialists on behalf of clients.
Family Leave
03.2022 - Current
Onboarding Specialist
SnapOne, Inc
09.2020 - 03.2022
- Verified applications, business licenses, and vendor invoice documents - with the use of LexisNexis Risk Management
- Coordinated pre-employment screenings, background checks, and documentation requirements to expedite hiring timelines and reduce potential delays in bringing talent onboard.
- Worked closely with new hires, answering questions and addressing various concerns during onboarding process.
- Created smooth onboarding processes to help new hires adjust to company policies, procedures and processes.
- Onboarded upward of 400-500 dealers per quarter.
Dealer Specialist
SnapOne, Inc
08.2018 - 09.2020
- Assist customers with the placement of orders, returns and exchanges.
- Accurately documented, researched and resolved account issues, while analyzing call volume and average call time to monitor Customer Service Representative Performance and productivity.
- Analyzing invoices, credit memos, & promotions on business page accounts, while maintaining digital records of delivery and receiving information.
- Developed tailored solutions for individual dealer challenges, leading to improved business performance and client retention rates.
- Averaged 70-80 calls per day, while assisting orders, product details, and working inbox orders.
Benefits Verification Specialist/Patient Access Specialist
AmerisourceBergen
11.2017 - 04.2018
- Collect and review all patient insurance benefit information, as submitted by physician office staff and patients to complete and submit all necessary insurance forms and program applications
- Assisted upwards of700+ patients, with the goal being150 patients for the open enrollment season
- Complete and submit all necessary insurance forms and electronic claims to process the claims in a critical manner (24 to48 hours) as required by all third party payers
Claims Service Specialist
Allstate Insurance
03.2017 - 11.2017
- Received, completed, and closed out100-150 claims daily, from first notice of loss, to issuing payment to each party involved
- Accurately documented, researched and resolved insurance related issues, while analyzing call volume and average call time to monitor Customer Service Representative Performance and productivity
Assistant Kindergarten Teacher
Primrose School
04.2015 - 03.2017
- Provided direct care, support and assistance of children of all age groups, as well as facilitated physical, recreational, social and educational activities
- Worked amongst team members to evaluate children's progress and recommend appropriate learning plans
- Identified signs of emotional and developmental problems in children and hold meetings with parents to further discuss plans of action
Catering Coordinator
Panera Bread
03.2014 - 04.2015
- Collaborated with returning and potential clients to plan event menus, budgets, and venues, whilst best suiting their needs and wants
- Setup and disassembled food service stations and communicating requests to kitchen staff, & routinely following all sanitation laws
Education
Associate of Applied Science -
York Technical College
Rock Hill, SC12.2025
Skills
- Teamwork and collaboration
- Time management
- Attention to detail
- Office administration
- Meeting scheduling
- Travel arrangements
Additional Information
- Communication, Ability to Work Under Pressure, Time Management, Self-motivation, Conflict Resolution, Leadership, Adaptability.
- Assisted upwards of700+ patients, with the goal being150 patients for the open enrollment season.
- Contributed over $25,000 in revenue on a monthly basis.
Timeline
Referral Agent
Safelite Solutions
01.2025 - Current
Family Leave
03.2022 - Current
Onboarding Specialist
SnapOne, Inc
09.2020 - 03.2022
Dealer Specialist
SnapOne, Inc
08.2018 - 09.2020
Benefits Verification Specialist/Patient Access Specialist
AmerisourceBergen
11.2017 - 04.2018
Claims Service Specialist
Allstate Insurance
03.2017 - 11.2017
Assistant Kindergarten Teacher
Primrose School
04.2015 - 03.2017
Catering Coordinator
Panera Bread
03.2014 - 04.2015
Associate of Applied Science -
York Technical College
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