Tiann Chen
Summary
Quick minded, high performance professional in the sales and service industry and office administration. Talented in problem-solving, strategic thinking, data analysis; customer service, relation building, promoting sales. Consistent work history as a hard-working, driven individual striving to master various forms of trade within different industries. Recognized as a sharp mind and adept learner with an enthusiastic attitude.
Overview
5
5
years of professional experience
Work History
Talent Acquisition Manager
AnyComm Inc.
09.2025 - Current
- Developed and implemented recruitment strategies to attract top talent.
- Collaborated with hiring managers to define job requirements and candidate profiles.
- Streamlined onboarding processes to enhance new hire experience and retention rates.
- Conducted interviews and assessments to evaluate candidate qualifications and fit.
- Analyzed recruitment metrics to identify trends and improve hiring effectiveness.
Restaurant Server
Izakaya Nana
05.2025 - Current
- Cultivated warm relationships with regular customers.
- Delivered exceptional customer service, ensuring a positive dining experience for all guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
Administrative Assistant
AnyComm Inc.
09.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff.
- Coordinated daily office operations to enhance workflow efficiency and productivity.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Online Retailer
Skyprotek LLC
08.2022 - Current
- Managed inventory levels to ensure product availability and timely fulfillment.
- Developed engaging online product descriptions to enhance customer experience and drive sales.
- Implemented e-commerce strategies that increased website traffic and conversion rates.
Restaurant Server
Southeast Impression
03.2023 - 03.2024
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Elevated guest services experiences at a high level working in the fine dining industry.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Team Member
PF Chang's Restaurant
02.2023 - 05.2023
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Operated register to process payments and collect cash payment for order totals.
Restaurant Server
Bartaco
01.2021 - 07.2021
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Promoted a safe working environment by adhering to food safety standards and best practices.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Reset and cleaned tables quickly to prepare for new customers.
Education
South Lakes High School
Reston, VABachelor of Arts - Kinetic Imaging
Virginia Commonwealth University
Richmond, VA06-2027
Associate of Arts - Web Design
Northern Virginia Community College
Annandale12-2026
Skills
- Data entry and analysis
- Customer service
- Sales
- Recruitment
- Problem-solving skills
Languages
English
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Talent Acquisition Manager
AnyComm Inc.
09.2025 - Current
Restaurant Server
Izakaya Nana
05.2025 - Current
Administrative Assistant
AnyComm Inc.
09.2024 - Current
Restaurant Server
Southeast Impression
03.2023 - 03.2024
Restaurant Team Member
PF Chang's Restaurant
02.2023 - 05.2023
Online Retailer
Skyprotek LLC
08.2022 - Current
Restaurant Server
Bartaco
01.2021 - 07.2021
South Lakes High School
Bachelor of Arts - Kinetic Imaging
Virginia Commonwealth University
Associate of Arts - Web Design
Northern Virginia Community College
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