TiAnn Foley
Lee's Summit,MO
Summary
Motivated Patient Account Representative offering 15 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Exemplary skill in resolving billing disputes, providing excellent customer service and managing multiple priorities with a positive attitude. Recognized for effective leadership with consistent achievement of objectives.
Overview
17
17
years of professional experience
Work History
Patient Account Representative II
Saint Luke's Health System
12.2016 - Current
- Enhanced patient satisfaction by promptly addressing inquiries and resolving account issues. Managed customer service workqueues resolving patient and insurance disputes.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Subject matter expert working with all Blue Cross lines including commercial and government products.
- Training and mentoring new employees.
- Daily accounts receivable responsibilities including managing denials, appeals, charge collections utilizing available resources including policy research, correct coding guidelines and chart research.
- Maintained highest standards for both productivity and quality.
Patient Account Representative
Crittenton Children's Center/Saint Luke's
09.2013 - 12.2016
- Maintained accurate records of all transactions, ensuring timely payments from patients and insurance providers.
- Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
- Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
- Identified trends in unpaid accounts, developing targeted solutions for improved revenue recovery.
- Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
- Educated patients on financial policies, promoting understanding of their responsibilities within the healthcare system.
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
- Assisted Development Team with design and functionality of new software implementation build.
- Assisted with payment posting for personal, commercial and government remittances.
- Developed strong relationships with key contacts at insurance companies to expedite resolution of claim disputes or other account-related issues.
Medical Transcriptionist
Crittenton Children's Center/Saint Luke's Health
11.2006 - 09.2013
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Improved turnaround time for report generation by efficiently managing transcription tasks.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Collaborated with the healthcare team to ensure timely and accurate medical documentation, improving overall patient care.
- Assisted in streamlining the transcription process by suggesting improvements to the workflow and technology used.
- Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
- Contributed to a professional work environment by consistently meeting deadlines and maintaining open communication with supervisors and colleagues.
Education
General
Metropolitan Community College - Kansas City
Kansas City, MOSkills
- File Coordination
- Insurance Verification
- Medical Terminology
- Administrative Support
- Insurance Billing
- Insurance Collaboration
- Account management
- HIPAA compliance
- Customer service orientation
Timeline
Patient Account Representative II
Saint Luke's Health System
12.2016 - Current
Patient Account Representative
Crittenton Children's Center/Saint Luke's
09.2013 - 12.2016
Medical Transcriptionist
Crittenton Children's Center/Saint Luke's Health
11.2006 - 09.2013
General
Metropolitan Community College - Kansas City
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