Tianna A Merritt

Lead all operations for a multi six figure tax firm, managing tax preparation, client experience, compliance, and business strategy. Mentor 4 tax office owners and oversee the development and performance of 12 tax preparers while driving business growth and operational success. Serving over 400 clients nationwide with integrity and honest tax preparation services.

• Managed daily operations of tax return services for clients.
• Implemented new software systems to streamline tax preparation processes.
• Oversaw staff training and development for efficient service delivery.

• Focused on enhancing the overall customer experience at the dealership while managing sales.
• Coached and mentored sales team, conducted performance evaluations, and led initiatives to achieve individual and dealership sales goals while ensuring customer satisfaction.
• I train, manage, motivate and develop a sales and service culture.
• Sold 169.5 vehicles in total over 12 months, averaging 14.1 sales per month.
• Sales Average of 13/sales month my first 90 days.
• Sold over 15 sales my first full month.
• Career High of 22 sales.
• Achieved GP20 Sales Record of 36 cars in ONE month.
• Exceeded my own Sales Record of 46 cars sold in ONE month holding the GP20's Sales Record torch.
• Helped lead 20R2 to a new Dealership Sales Record of 154 vehicle sold in ONE month.
• Multiple National Achievement Awards Holder (Bronze, Silver, Gold & Platinum).
• #1 Michigan Award holder for Q1-Q4.
• Highest ranked Sales Consultant in NC for more than 9 months in a row!
• Highest ranked Sales Consultant in NC for more than 9 months in a row!
• 90% 3-month ESQI score.
• EAA winner FY'21.
• Prepare SCs for the next step in Car Sales career.
• Developed and executed performance management plans to hold sales team accountable for activities and overall sales outcomes.
• Conduct morning/monthly meetings, PDMS & coaching sessions.
• Monitored customer experience touch points to facilitate efficient customer movement throughout the dealership.
• 4 Senior Sales Consultant Promotions within my first year at R1.
• 1 CXM promotion.
• 137/sales in ONE month.

• After a successful career path as a Sales Consultant I earned the Senior Sales Consultant position.
• In this position I consistently achieved Career High after Career High as well as holding the GP20 sales record.
• Developed and demonstrated leadership skills, fostering a collaborative environment in the dealership.
• Led by example, enhancing sales and communication skills while mentoring peers to achieve workplace objectives.
• Committed to performance excellence, consistently dedicating effort to meet and exceed sales targets.
• Achieved the CXM position at a different GP20 Car Sales location.

• Met with customers in sales environment to drive product sales and knowledge, consistently exceeding monthly sales goals.
• Assisted customers with significant purchases, guiding them through financing, completing contracts, collecting payments, and ensuring satisfaction during automobile delivery.
• Developed strong relationships with clients to enhance communication and trust.
• Strong goal clarity coupled with high achievement drive are the foundation to my success.