Tianna Aragon

Hard skills

• Completed various high-rise framing projects for contractors such as Western Partitions Inc., Advanced Technology Group, Performance Contracting Inc., Fortis Construction, Summit Construction and now Jaynes Structures.
• Project UNM Hospital (6 months): Installed specialized formwork, increasing efficiency by 15%.
• Project Intel (14months) Installed Raised Metal Flooring and performed precision gasket ceiling installations, contributing to high-performance interior environments. Executed precise sheetrock installation and finishing, ensuring structural integrity and meeting specified quality standards. Maintained inventory for site tools and materials, ensuring accurate tracking and zero downtime due to missing equipment. Operated company trucks (non-CDL) to manage safe transport of materials and equipment, maintaining a perfect safety record. Utilized PTP (Pre task planning) adhering to safety protocols.
• Project Facebook (4 months): Concrete Division: Built/Stay Form Management, Store plywood panels flat, face-to-face, to prevent sagging and warping. Keep stored forms out of direct sunlight and rain, System Standardization: Utilize modular, engineered forming systems to reduce labor costs and increase reusability, minimizing the need for constant reassembly, Inspection Procedures: Check form integrity before, during, and after pours to prevent blowouts and ensure accuracy. Inventory Management; Coordinate with suppliers so materials arrive just when needed to reduce on-site storage issues and prevent loss/damage, Centralized Storage (Conex): Use locked on-site containers to consolidate inventory. This improves organization, reduces search time, and prevents tool loss, Digital Tracking Systems: Transition from spreadsheets to specialized construction inventory software (Hilti App) to track high-cost assets in real-time, and communication and material handling efficiency.
• Project Sandia Labs, Kirtland Air Force Base (11 months): Bobcat (Skid Steer) Use, Tamper Roller Use, Streamline Material Runs, Inventory Organization, Pre-Task Planning (PTP): Ensure the PTP is a daily, mandatory meeting, not just paperwork. Break tasks into specific, actionable steps, and identify hazards specific to that day’s weather and site conditions,
• New Mexico Literacy (current position): Concrete division, forming walls.

Top Technical Skills (Hard Skills)

• Tax Software Proficiency: Experience with tools like Drake, Lacerte, ProSeries, UltraTax, or QuickBooks.
• Tax Law Knowledge: Understanding of current tax codes, deductions, credits, and depreciation/amortization.
• Return Preparation: Ability to prepare both individual (Form 1040) and business tax returns.
• Compliance & Research: Familiarity with IRS e-filing, audit assistance, and research tools (e.g., CCH IntelliConnect, Thomson Reuters Checkpoint).
• Accounting Basics: Knowledge of bookkeeping, financial statement analysis, and payroll tax processing.
• Multi-state Filing: Experience with diverse state regulations

Essential Soft Skills

• Attention to Detail: Ensuring 100% accuracy in calculations and data entry.
• Client Communication: Explaining complex tax information simply and building trust.
• Time Management/Deadline Management: Ability to manage high-volume workloads during tax season.
• Confidentiality: Maintaining client privacy and security.
• Problem-Solving: Resolving discrepancies in tax returns.
• Adaptability: Quickly learning new tax laws and software updates.

Physical & Technical Skills:

• Material Handling: Loading/unloading trucks, heavy lifting (\(>50\) lbs), safe stacking.
• Equipment Operation: Power tools (drills, saws), forklifts, bobcats, pressure washers.
• Safety & Compliance: OSHA protocols, PPE usage, hazard communication (SDS), site security.
• Site Maintenance: Site cleaning, demolition, debris removal, excavation support.
• Construction Support: Carpentry, plumbing, electrical, and masonry assistance.

Soft Skills & Reliability:

• Reliability & Punctuality: Strong work ethic, consistent attendance.
• Teamwork: Collaboration with tradespeople and other laborers.
• Adaptability: Ability to work in, confined spaces, and in all weather conditions.
• Problem-Solving: Identifying site hazards or equipment issues

• Maximized client tax savings by meticulously researching eligibility for credits, abatements, and deductions.
• Streamlined tax preparation by gathering and verifying comprehensive documentation for accurate corporate and individual filings.
• Supported senior tax professionals in preparing complex returns, ensuring accuracy and compliance.
• Managed front-office operations, including scheduling and high-volume client phone inquiries.
• Processed final POS transactions and securely delivered completed returns to clients.
• Maintained mandatory IRS compliance by tracking and completing required Continuing Education (CE) hours.
• Facilitated client onboarding by collecting and organizing sensitive financial documents.
• Collaborated with a diverse team to resolve tax issues and achieve company goals.

Cashier & POS Operations

• Processed 100+ daily transactions with 99% accuracy using [insert POS system, e.g., Square/Micros], ensuring precise cash handling and prompt customer service. [1, 2, 3, 4, 5]
• Executed fast-paced cash register operations, balancing drawers with 100% accuracy at shift change. [1]
• Utilized upselling techniques to promote premium brands and special menu items, contributing to a [insert %] increase in average check size.

Food Safety & Kitchen Efficiency

• Maintained strict sanitation standards in compliance with health regulations, meticulously cleaning food prep areas, grills, and equipment to prevent cross-contamination. [1, 2]
• Operated high-volume kitchen machinery—including ovens, fryers, and mixers—adhering to safety protocols to prevent accidents and malfunctions. [1]
• Managed front-of-house inventory and restocked service areas before, during, and after high-volume shifts to ensure seamless operations.

Customer Service & Communication

• Resolved customer complaints quickly and professionally, escalating complex issues to management to improve overall guest satisfaction.
• Coordinated with kitchen staff to monitor food availability and communicate accurate wait times, enhancing the customer experience.
• Interacted directly with waitstaff to ensure the precise preparation of special orders for customers with food allergies and dietary restrictions

Bar Management & Leadership

• Managed bar inventory, curated cocktail menus, and enforced compliance with state liquor laws.
• Trained and mentored new staff members, improving team efficiency and maintaining high service standards.
• Optimized bar revenue by transitioning open tabs to the dining area and managing premium stock inventory.

• Grill & Fry Station: "Expertly grilled and deep-fried a variety of meats, potatoes, and vegetables to perfect temperatures, ensuring consistent quality and flavor during peak service".
• Inventory Management: "Maintained organized inventory, accurately labeling stock and tracking ingredient levels to prevent shortages and minimize waste".
• Prep Work: "Executed fast-paced prep work, including washing, chopping, and dicing vegetables, while utilizing superior knife skills to maintain ingredient consistency".
• Station Management: "Operated grills, steamers, and fryers to prepare vegetables, potatoes, rice, and meats for high-volume service".
• Modification: "Modified standard recipes to accommodate customer requests, allergies, and ingredient substitutions while maintaining dish integrity".
• Meat Prep: "Sliced, portioned, and carved meats with precision to maximize yield and ensure accurate cooking times".
• Teamwork & Fast-Paced: "Thrived in a fast-paced environment, collaborating with teammates to meet customer needs and maintain a high satisfaction rate".
• Safety/Sanitation: "Strictly observed food handling, storage, and sanitation procedures (FIFO) to safeguard against foodborne illnesses and maintain a 100% compliant, clean station".
• Order Execution: "Followed chef prep lists and handled last-minute orders swiftly to assist the team during high-traffic shifts".
• Tool Safety: "Operated all kitchen tools and equipment safely, emphasizing precision and speed in ingredient preparation

• Maintained a pristine, organized workspace to maximize operational productivity.
• Partnered with front-end team to deliver fast, friendly customer service and support.
• Provided expert product guidance, helping customers locate items and answering questions.
• Processed sales transactions efficiently, reducing customer wait times during peak hours.
• Managed cash and credit transactions accurately, adhering to high-volume productivity standards.
• Ensured secure packaging and bagging of merchandise to prevent breakage.
• Boosted sales potential through strategic merchandising, restocking, and product rotation at the point-of-sale. [1, 2, 3, 4, 5]