Marshagay McNeil
Eastham,MA
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds.
Overview
11
11
years of professional experience
Work History
CNA
Attentive Home Health Care
05.2020 - Current
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Customer Service
Arnold's Lobster And Clam Bar
05.2012 - 10.2020
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Greeted customers and listened closely to problems described to determine solutions.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
- Developed and maintained strong relationships with customers to foster repeat business.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Took ownership of customer issues and followed problems through to resolution
Personal Care Aide
Anodyne Corporation
11.2018 - 06.2020
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
High School Diploma -
Marymount High School
Cromwelland District, Highgate, St.Mary, Jamaica.06.2005
Skills
- Complex Problem-Solving
- Health Insurance Verification
- Restock Shelves
- Bed Making and Linen Changes
- Promoting Healthy Habits
- Performing Patient Intakes
- Recording Vital Signs
- Oral Hygiene
- Nutrition and Diet
- Wound Care
- Trustworthy Companion
- Nursing Standards
- Nursing Assistance
Timeline
CNA
Attentive Home Health Care
05.2020 - Current
Personal Care Aide
Anodyne Corporation
11.2018 - 06.2020
Customer Service
Arnold's Lobster And Clam Bar
05.2012 - 10.2020
High School Diploma -
Marymount High School
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