Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tianna Boudy

Universal City,TX

Summary

Personable and dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain customer satisfaction. Motivated team player committed to contributing to company success.

Overview

6
6
years of professional experience

Work History

Chargeback Specialist

TSYS Global Payments
01.2023 - Current
  • Reviewed customer chargeback disputes and determined appropriate course of action.
  • Analyzed customer account data to identify patterns or trends in order to prevent future disputes.
  • Initiated communication with customers to resolve disputed charges.
  • Processed chargebacks utilizing the appropriate systems, tools and procedures.
  • Maintained detailed records of all activities related to dispute resolution.
  • Provided guidance and support to other departments regarding dispute resolution policies and procedures.
  • Collaborated with internal teams such as Risk Management, Legal, Customer Service, Merchant Services. to ensure that all parties are informed of any changes in policy or procedure relating to chargebacks.

Sales Associate

Conns Home Plus Warehouse
Bossier City, LA
04.2022 - 10.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Built relationships with customers to encourage repeat business.
  • Organized stockroom shelves according to size, color or style.
  • Handled customer complaints in a professional manner.
  • Upsold additional items based on customer interests and needs.
  • Tracked sales performance metrics to identify trends in the market place.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Collaborated with management teams to develop innovative marketing strategies.
  • Analyzed customer feedback data to recommend improvements in service quality.
  • Helped customers find specific products, answered questions, and offered product advice.

Customer Service Representative

Coworx
03.2020 - 12.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Customer Service Representative

Alorica
Tucson, AZ
08.2018 - 05.2019
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Education

High School Diploma -

Judson High School
Converse, TX
06-2018

Skills

  • Transaction analysis
  • Dispute Resolution
  • Payment Processing
  • Microsoft Office
  • Document coordination
  • Property Research
  • Data entry proficiency
  • Client Relationship Building
  • Deadline Management
  • Customer Relationship Management
  • Problem-Solving
  • Organizational Skills
  • Problem-solving abilities
  • Product Knowledge
  • Complaint resolution
  • Data Collection
  • Inbound and Outbound Calling
  • Active Listening
  • Positive and professional
  • Professional telephone demeanor
  • Critical Thinking
  • Spreadsheets
  • Documentation
  • Order Processing
  • Product Sales
  • Sales Development
  • POS System Operation
  • Customer Service
  • Relationship Building
  • Energetic self-starter

Timeline

Chargeback Specialist

TSYS Global Payments
01.2023 - Current

Sales Associate

Conns Home Plus Warehouse
04.2022 - 10.2022

Customer Service Representative

Coworx
03.2020 - 12.2021

Customer Service Representative

Alorica
08.2018 - 05.2019

High School Diploma -

Judson High School

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Tianna Boudy