Tianna Brewington
Lansdale,PA
Summary
I am a detail-oriented team player with strong organizational skills seeking new challenges and experiences as a Building Estimator with Young Adjustment Company. With the ability to handle multiple projects simultaneously with a high degree of accuracy and the willingness to take on added responsibilities to meet team goals. I believe my extensive knowledge of the insurance industry, policies and claims process would be an asset to your organization. Strong understanding and working knowledge of reconstruction and estimating programs along with my understanding of the trades industry will prove valuable in our professional journey. Thank you for your consideration.
Overview
19
19
years of professional experience
Work History
Office Manager
TS Environmental Contractors
2023.07 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated job sites, material deliveries and contractors to complete projects on time.
- Completed and submitted permit applications to proper local and county offices.
- Reviewed Site plans and Blueprints
- Created estimates
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
Managing Agent
The Hibsman Agency - Nationwide Insurance
2008.05 - 2022.10
- Increased client satisfaction and retention by implementing efficient policy management strategies and maintaining excellent communication with clients.
- Completed routine property inspections as well as "time of loss" inspections to identify needed repairs or improvements promptly.
- Created and reviewed repair estimates and worked with claims adjusters to ensure swift, fair and proper building and property replacement.
- Developed a reconstruction cost estimate for every building and property I insured prior to binding coverage to ensure adequate limits.
- Reviewed construction estimates and worked with contractors and adjusters to make any needed adjustments and ensure a smooth process for our clients.
- Ensured compliance with local building codes, safety regulations, and other legal requirements by staying informed on industry changes and promptly addressing any issues that arose.
- Organized regular staff meetings and training sessions to ensure all team members were up-to-date on industry best practices and company policies.
- Managed conflict resolution among clients and company staff maintaining a positive claims and service experience.
- Provided exceptional customer service to clients and prospective clients, fostering positive relationships that contributed to long-term client retention.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best product for their needs.
- Called prospective clients in market area to explain products offered and qualify leads.
- Delivered emergency 24-hour on-call service for clients on claims issues.
- Generated professional networks by engaging in professional, industry and government organizations.
Mortgage Loan Officer
Hfc, Household Finance And MLN, Mortg Lenders Net.
2004.11 - 2008.04
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Managed risk effectively by adhering closely to compliance guidelines during all stages of the loan origination process.
- Participated in ongoing professional development programs to continuously expand knowledge of the mortgage industry and enhance skills as a loan officer.
- Negotiated favorable terms on behalf of clients, ensuring their long-term financial success with their mortgage loans.
- Reviewed loan files and updated to match current standards.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
- Maintained a comprehensive knowledge of current industry trends and regulatory changes to provide expert guidance for clients.
- Developed strong partnerships with local real estate agents to generate consistent referral sources for mortgages.
- Checked loan documents for accuracy prior to closing.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Worked with underwriters to fix application problems and resolve issues.
- Explained very technical financial information to applicants in easy to understand language.
- Compiled closing packages for drafting and presentation accuracy.
- Reviewed detailed property evaluations, appraisals and market data to effectively complete the finance process and ensure property ITV and LTV.
Education
Liberal Arts And Political Science
Pennsylvania State University
University Park, PASkills
- Managing Operations and Efficiency
- Organizational Skills
- Excellent multi-tasking ability
- Clear oral/written communication
- Documentation and control
- Staff Training
- Report Preparation
- Database Administration
- Policy and procedure modification
- Compliance Monitoring
- Project Management
- Regulatory Compliance
- Customer Relationship Management
- Problem Resolution
- Professional and Courteous
Timeline
Office Manager
TS Environmental Contractors
2023.07 - Current
Managing Agent
The Hibsman Agency - Nationwide Insurance
2008.05 - 2022.10
Mortgage Loan Officer
Hfc, Household Finance And MLN, Mortg Lenders Net.
2004.11 - 2008.04
Liberal Arts And Political Science
Pennsylvania State University
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