Tianna Brown
Summary
Professional and Punctual Leader with 10+ Years Customer Service Experience. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Advisor
Flow Honda
09.2023 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Shift Lead Manager
Bizou
03.2022 - 09.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Managed inventory effectively, reducing wastage and optimizing stock levels for peak demand periods.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
Patient Care Representative
Sentara Family Medicine at Belvedere
05.2021 - 02.2022
Access Associate
UVA Rheumatology Clinic
10.2020 - 04.2021
- Check patients in and out for appointments, coordinate appointment scheduling, answer phone calls, assist with referrals, faxes and outgoing mail
- Maintained healthy relationships with co-workers and patients by accommodating their needs
Teacher's Assistant
Reach For the Stars
06.2018 - 09.2018
- Responsible for assisting the lead teacher in the classroom with daily activities and helping everything run smoothly in high pressure situations
- Maintained healthy relationships with students, provided extra care and cleanliness around the classroom where it was needed
- Provided support and reinforcement for teacher and lessons
- Helped teachers with tasks such as grading, attendance, and setting up materials for lesson plans
Receptionist
Emerald Seas
01.2018 - 06.2018
- Daily duties included checking guests in/out staying at resort
- Provide guests with information about rates
- Take phone calls
- Confirm reservations
- Type up forms, make sure data entry was correct
Hostess
Sal's Pizza
04.2015 - 07.2017
- Use of POS system
- Prepared food for take out and dine-in, ensuring food safety
- Accepted customer payments
- Worked diligently under pressure and provided best customer service
- Demonstrated menu knowledge
- Greeted and welcomed customers according to restaurant standards
- Perform opening and closing duties as needed
- Sat guests and managed seating charts - made any changes necessary to fit customer needs/wants
- Responded to guests questions in a quick and friendly manner
- Assisted co-workers with sidework and any other needs necessary to maintain a positive workplace
- Monitored restaurant regularly to determine seating and dining flow
Waitress
BJ'S Restaurant and Brewhouse
06.2016 - 05.2017
- Use of POS system
- Prepared food for take out and dine-in, ensuring food safety
- Accepted customer payments
- Ensured effective communication between co-workers, managers, owners, and customers
- Skillfully anticipated and addressed guests' service needs
- Alcoholic beverage regulation
- Demonstrated menu knowledge, guided customers through menu
- Dependable and professional
- Assisted co-workers with sidework and any other needs necessary to maintain a positive workplace
CNA - Certified Nursing Assistant
Care Advantage
06.2016 - 11.2016
- Provided assistance with patient ADL's
- Performed household tasks such as laundry, dusting, washing dishes and vacuuming
- Obtained patient information and assisted with comfort and care
Education
CNA - Nurses Assistant
Charlottesville-Albemarle Tech
Charlottesville, VA01.2016
High school -
Western Albemarle High School
Crozet, VA01.2016
Skills
- Multitasking
- Data Entry
- Typing
- Sales experience
- Customer service experience
- Brand Awareness
- Building rapport
- Coaching and Mentoring
- Organizational Skills
- Billing Processes
- Multitasking ability
- Patient-focused care
- Verbal and written communication
- Patient confidentiality
- Patient Scheduling
- Insurance Verification
- Medical Terminology
- Quality Assurance
Certification
CNA, Issued Certified Nurses Assistant License, and CPR certification in the state of Virginia. Trained in taking vital signs, infection control, communication skills, transferring resident/patient, personal care, and legal and ethical issues.
Timeline
Sales Advisor
Flow Honda
09.2023 - Current
Shift Lead Manager
Bizou
03.2022 - 09.2023
Patient Care Representative
Sentara Family Medicine at Belvedere
05.2021 - 02.2022
Access Associate
UVA Rheumatology Clinic
10.2020 - 04.2021
Teacher's Assistant
Reach For the Stars
06.2018 - 09.2018
Receptionist
Emerald Seas
01.2018 - 06.2018
Waitress
BJ'S Restaurant and Brewhouse
06.2016 - 05.2017
CNA - Certified Nursing Assistant
Care Advantage
06.2016 - 11.2016
Hostess
Sal's Pizza
04.2015 - 07.2017
CNA - Nurses Assistant
Charlottesville-Albemarle Tech
High school -
Western Albemarle High School
CNA, Issued Certified Nurses Assistant License, and CPR certification in the state of Virginia. Trained in taking vital signs, infection control, communication skills, transferring resident/patient, personal care, and legal and ethical issues.
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