Tianna Bryan
Pompano Beach
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Security Officer
Allied Universal Security Services
09.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Certified Nursing Assistant
Sinai Residences
02.2024 - 09.2024
- Bathing and dressing patients
- Taking vital signs by checking patients pulse and breathing
- Collecting information about conditions and treatment plans from caregivers and nurses as well as doctors.
- Answering the patients calls
- Examining patients for bruises and other injuries/wounds.
- Turning or repositioning patients who are bedridden
- Lifting patients into beds, wheelchairs, or exam table
- Provide and empty bedpans
- Changing sheets and restocking rooms with necessary supplies.
Customer Service Representative
Chewy.com
05.2022 - 02.2024
- Answering phone calls
- Taking payments via phone
- Providing service to customer needs
- Routing calls as needed
- Responding to customer inquiries
- Troubleshooting tech problems
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
United Healthcare
06.2019 - 10.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries and provided accurate information regarding products and services.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed positive relationships with customers through friendly interactions.
Sales Associate
Forever 21
06.2018 - 04.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Greeted more than 100 guests daily
- Contributed to the store reaching its monthly sales goals 97 percent of the time.
- Worked shifts at cash registers and assisted with price markdowns.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL07-2018
Skills
- Security Services
- Customer Service
- Email and Telephone Communication
- Dependable and Cooperative
- Computer Skills
- Time Management
- Issue Resolution
- Verbal Communication
- Attention to Detail
- Problem-Solving
- MS Office
- Active Listening
- Task Prioritization
- Teamwork and Collaboration
Timeline
Security Officer
Allied Universal Security Services
09.2024 - Current
Certified Nursing Assistant
Sinai Residences
02.2024 - 09.2024
Customer Service Representative
Chewy.com
05.2022 - 02.2024
Customer Service Representative
United Healthcare
06.2019 - 10.2021
Sales Associate
Forever 21
06.2018 - 04.2019
High School Diploma -
Coconut Creek High School
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