Tianna Burton
Gastonia,NC
Summary
Authorized to work in the US for any employer Experienced Patient Advocate adept at conflict resolution, time management and relationship building. Committed patient care advocate offers 1 year in customer service for healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity.
Overview
7
7
years of professional experience
Work History
Patient Care Advocate
Alorica
09.2022 - 09.2023
- Managed over 60 calls per day
- Maintained confidentiality of patient data and condition to safeguard health information.
- Resolved problems with areas such as communication and billing that could negatively impact services.
- Reviewed each step of patient care and made proactive adjustments to avert issues.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Engaged with patients to provide critical information.
- Delivered support to medical staff in completion of patient paperwork.
Sales Associate
The loft
08.2022 - 09.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Audio Engineer
DNL STUDIO
02.2020 - 06.2022
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Enhanced sound quality and added various sound effects to recordings.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Regulated volume level and sound quality during recording sessions.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
- Set up and tested equipment prior to events, broadcasts, and recordings.
Customer Service Representative
HotelPlanner
09.2019 - 12.2020
- Managed over 50 calls a day
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Receptionist
Action Moving & Storage
06.2018 - 08.2019
- Managed calls and processed payments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
House Cleaner
Handy
01.2017 - 06.2018
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Dusted picture frames and wall hangings with cloth.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Emptied trashcans and transported waste to collection areas.
- Adhered to professional house cleaning checklist.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
High school diploma -
Satellite Academy High School
New York, NYDiploma - Audio Technology
SAE Institute of Technology - New York
New York, NY06.2022
Skills
- Retail Sales
- Microsoft Word ,Excel, PowerPoint etc
- Call center customer service
- Behavior Redirection
- Patient Flow
- Patient Health Information Privacy
- Quality Assurance
- Customer Satisfaction
- Confidentiality Requirements
- Patient Information Management
- Verbal and Written Communication
- Patient Issue Resolution
- Insurance Understanding
- Outbound Calling
- Documentation
Timeline
Patient Care Advocate
Alorica
09.2022 - 09.2023
Sales Associate
The loft
08.2022 - 09.2022
Audio Engineer
DNL STUDIO
02.2020 - 06.2022
Customer Service Representative
HotelPlanner
09.2019 - 12.2020
Receptionist
Action Moving & Storage
06.2018 - 08.2019
House Cleaner
Handy
01.2017 - 06.2018
High school diploma -
Satellite Academy High School
Diploma - Audio Technology
SAE Institute of Technology - New York
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