Tianna Cavanaugh
Escondido,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Care Technician II
Lightfully Behavioral Health
05.2024 - Current
- Performed client safety checks and documented results to establish clients' well-being.
- Guided clients in development of coping strategies, improving their ability to manage symptoms.
- Documented client progress comprehensively, enabling tailored treatment adjustments.
- Provided crisis intervention and de-escalation techniques for clients experiencing emotional distress.
- Assisted in training team members on documentation, safety checks, and facility logs per licensing.
- Ensured timely administration of medications, closely monitoring for side effects or adverse reactions.
Server
Trio
02.2020 - Current
- Demonstrated strong multitasking skills by managing 8+ tables simultaneously without compromising service quality.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Babysitter
.
03.2021 - 10.2022
- Played games, worked on puzzles, and read books to two young children, ages 2 and 4.
- Communicated positively with children and their parents.
- Reassured children when upset providing emotional support and stability.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
Lead Hostess
Agua Caliente Casino Resort & Spa
06.2019 - 02.2020
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
Education
Bachelor of Arts - Psychological Science
California State University, San Marcos
San Marcos, CA06-2023
Bachelor of Arts - Psychology
College of The Desert
Palm Desert, CA07-2021
Skills
- HIPAA compliance
- Clinical documentation
- Medication administration
- De-escalation techniques
- Crisis intervention
- Customer service
- Safe food handling
- Sales expertise
Certification
- CPR/AED Certification
- CA Driver's License
- First Aid Certification
- Certificate of Clearance
- ServSafe Food Handler's Certification
Timeline
Client Care Technician II
Lightfully Behavioral Health
05.2024 - Current
Babysitter
.
03.2021 - 10.2022
Server
Trio
02.2020 - Current
Lead Hostess
Agua Caliente Casino Resort & Spa
06.2019 - 02.2020
Bachelor of Arts - Psychological Science
California State University, San Marcos
Bachelor of Arts - Psychology
College of The Desert