Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tianna Cavanaugh

Escondido,CA

Overview

6
6
years of professional experience
1
1
Certification

Work History

Client Care Technician II

Lightfully Behavioral Health
05.2024 - Current
  • Performed client safety checks and documented results to establish clients' well-being.
  • Guided clients in development of coping strategies, improving their ability to manage symptoms.
  • Documented client progress comprehensively, enabling tailored treatment adjustments.
  • Provided crisis intervention and de-escalation techniques for clients experiencing emotional distress.
  • Assisted in training team members on documentation, safety checks, and facility logs per licensing.
  • Ensured timely administration of medications, closely monitoring for side effects or adverse reactions.

Server

Trio
02.2020 - Current
  • Demonstrated strong multitasking skills by managing 8+ tables simultaneously without compromising service quality.
  • Boosted overall sales by confidently recommending daily specials and upselling menu items.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Babysitter

.
03.2021 - 10.2022
  • Played games, worked on puzzles, and read books to two young children, ages 2 and 4.
  • Communicated positively with children and their parents.
  • Reassured children when upset providing emotional support and stability.
  • Assisted in developing self-confidence with age-appropriate responsibilities and chores.

Lead Hostess

Agua Caliente Casino Resort & Spa
06.2019 - 02.2020
  • Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
  • Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
  • Enhanced guest experience by efficiently managing reservations and seating arrangements.

Education

Bachelor of Arts - Psychological Science

California State University, San Marcos
San Marcos, CA
06-2023

Bachelor of Arts - Psychology

College of The Desert
Palm Desert, CA
07-2021

Skills

  • HIPAA compliance
  • Clinical documentation
  • Medication administration
  • De-escalation techniques
  • Crisis intervention
  • Customer service
  • Safe food handling
  • Sales expertise

Certification

  • CPR/AED Certification
  • CA Driver's License
  • First Aid Certification
  • Certificate of Clearance
  • ServSafe Food Handler's Certification

Timeline

Client Care Technician II

Lightfully Behavioral Health
05.2024 - Current

Babysitter

.
03.2021 - 10.2022

Server

Trio
02.2020 - Current

Lead Hostess

Agua Caliente Casino Resort & Spa
06.2019 - 02.2020

Bachelor of Arts - Psychological Science

California State University, San Marcos

Bachelor of Arts - Psychology

College of The Desert

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Tianna Cavanaugh