Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Tianna Chiles

Thomasville,GA

Summary

Dedicated and energetic housekeeping professional who works well in fast-paced, high-pressure environments. Reliable and responsible with a positive attitude. Energetic Housekeeper versed in executing multiple tasks in a fast paced environment. Friendly and effective when working with a wide range of personalities. Honest Cashier capable of managing money, merchandising stock and assisting customers with locating desired items. Successful at cleaning and arranging checkout lanes to maintain a professional, visual appeal. Excellent oral and written communication, listening and time management skills with a strong attention to detail and superior work ethic. Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Retail Sales Associate versed in merchandising, display design and customer relations. Accountable Retail Associate demonstrating a high level of ownership and initiative. Quick and effective at decision making, while maintaining excellent customer service throughout the sales process. High-achieving Sales Associate offering an extensive background in customer service, sales, client relations and merchandising. Self-directed and self-motivated team player who also works well independently.

Overview

8
8
years of professional experience

Work History

Chat Agent

Online
12.2023 - 03.2024
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined communication for clients through effective use of chat tools and resources.
  • Boosted sales revenue with persuasive product recommendations tailored to customer needs.
  • Maintained high-quality standards, ensuring accuracy and professionalism in all written communications.
  • Collaborated with team members to achieve shared goals and improve overall performance.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
  • Stayed up-to-date on company policies and procedures to provide accurate information to customers.
  • Retained dissatisfied customers by offering appropriate solutions that addressed their concerns.
  • Conducted thorough research for complex queries, ensuring accurate information was provided to customers.
  • Utilized CRM software proficiently for efficient management of customer interactions.

Appointment Scheduler

Online
01.2023 - 03.2024
  • Increased appointment scheduling efficiency by implementing user-friendly software systems.
  • Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
  • Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
  • Streamlined appointment setting process for improved client experience and higher retention rates.

Virtual Assistant

Online
01.2022 - 03.2024
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Improved team collaboration by organizing virtual meetings, preparing agendas, and taking accurate meeting minutes.
  • Facilitated smooth operations with proficient data entry and document management for various projects.

Data Entry Clerk

Online
11.2023 - 02.2024
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.

Call Center Representative

CRM
04.2020 - 06.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

Cashier

Walmart
03.2017 - 07.2017
  • I was previously a cashier employed with Walmart
  • My job was a cashier
  • The way the I helped the company is that i was a cashier and i did my job by taking care of the customers and making sure that they have all their groceries.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.

Cashier

Mcdonalds
02.2017 - 03.2017
  • I was employed with Mcdonalds and my job was a cashier
  • The way I helped the company is that I was there to do my job and what they told me I had to do to get the job done.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier/Sandwich Maker

Quiznos
12.2015 - 01.2017
  • I was a cashier/sandwich maker
  • My job was to take care of the customers handle cash and credit cards
  • The way i helped the company is that i would take care of the customers handle the cash and make their sandwiches and make sure they had everything they need when they visited our restaurant.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Cashier /Stock Person

Jr's Grill
11.2015 - 12.2016
  • I was a cashier/stock person for the restaurant
  • My job was to handle the customers cash and credit cards and sock the restaurant store
  • Stock the shelves with groceries like chips candy beverages things like that
  • The way i help the company is that I helped with the groceries and handled the cashier and that I did my job with no explanation and was on time as I was told to do.

Education

High School Diploma -

Oak Ridge High School
Orlando, FL
06.2013

Skills

  • Time management
  • Call center experience
  • Research
  • Documentation And Reporting
  • Writing skills
  • Training and mentoring
  • Customer Service
  • Call Documentation
  • Online Marketing
  • Travel Arrangements
  • File Organization
  • Expense Tracking
  • Event Coordination
  • Data Entry
  • Meeting planning
  • Bookkeeping
  • Business Administration
  • Scheduling

Additional Information

I thank you for taking you time in looking over my resume and considering me for a position

Timeline

Chat Agent

Online
12.2023 - 03.2024

Data Entry Clerk

Online
11.2023 - 02.2024

Appointment Scheduler

Online
01.2023 - 03.2024

Virtual Assistant

Online
01.2022 - 03.2024

Call Center Representative

CRM
04.2020 - 06.2020

Cashier

Walmart
03.2017 - 07.2017

Cashier

Mcdonalds
02.2017 - 03.2017

Cashier/Sandwich Maker

Quiznos
12.2015 - 01.2017

Cashier /Stock Person

Jr's Grill
11.2015 - 12.2016

High School Diploma -

Oak Ridge High School
Tianna Chiles