Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Davis

Macomb,MI

Summary

Customer Service Representative bringing top-notch skills in oral and in great written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

6
6
years of professional experience

Work History

Sales Associate

Girl Boss Fashions
06.2018 - 01.2024
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Education

High School Diploma -

Chippewa Valley High School
Clinton Township, MI
06.2018

Skills

  • Excellent People Skills
  • Conflict Resolution
  • Hospitality and Accommodation
  • Serve Customers
  • Listening Skills
  • Answering Customer Questions
  • Verbal Communication
  • Online Systems
  • Customer Service
  • Speaking Clearly
  • Teamwork and Collaboration
  • Grammar

Timeline

Sales Associate

Girl Boss Fashions
06.2018 - 01.2024

High School Diploma -

Chippewa Valley High School

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Tianna Davis