Tianna Flanigan
Atlanta,GA
Summary
Dynamic and detail-oriented professional with experience as an Optometrist Assistant at F&M Family EyeCare, excelling in patient care coordination and optical dispensing. Proven ability to enhance patient experiences through effective appointment scheduling and frame selection assistance, demonstrating strong communication skills and a commitment to continuous learning in the healthcare field.
Highly skilled in providing patient support and managing clinical tasks in fast-paced healthcare environment. Expertise in using diagnostic tools and maintaining patient records. Seeking to transition into new field where these skills can drive efficiency and enhance patient care.
Overview
1
1
Certification
Work History
Optometrist Assistant
F&M Family EyeCare
- Improved patient experience by efficiently scheduling appointments and managing follow-up communications.
- Assisted with frame selection process, helping patients choose eyewear that best suited their lifestyle needs and preferences.
- Contributed to a positive office environment by providing excellent customer service to patients both in-person and over the phone.
- Maintained a clean and organized workspace, ensuring that all equipment was properly sanitized between uses.
Pharmaceutical Packaging Technician
Staffmark
- Safeguarded product integrity with strict adherence to temperature control guidelines during storage and transportation procedures.
- Increased overall customer satisfaction through diligent label verification procedures before final shipment.
- Continuously updated professional knowledge and skills by attending industry conferences, seminars, and workshops relevant to pharmaceutical packaging technology.
- Actively participated in quarterly business reviews, utilizing performance metrics to drive process improvements in the packaging area.
Front Desk Receptionist
Swift Urgent Clinic
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant
Med South
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Education
Medical Assistant - Medicine
UEI College
Morrow, GA09-2021
Skills
- Visual field testing
- Office administration
- Optical dispensing
- Insurance verification
- Payment collection
- Frame selection assistance
- Appointment scheduling
- Patient care coordination
- Paperwork management
- Patient testing
- Insurance billing
- Willingness to learn
Certification
- CMA - Certified Medical Assistant
- AED & CPR Certified
Timeline
Optometrist Assistant
F&M Family EyeCare
Pharmaceutical Packaging Technician
Staffmark
Front Desk Receptionist
Swift Urgent Clinic
Medical Assistant
Med South
Medical Assistant - Medicine
UEI College
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