Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Tianna Gallegos

Taos,NM

Summary

Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry.

Friendly Restaurant Busser promotes clean and inviting atmosphere for guests. Cleans tables by removing soiled dishes, silverware, glassware and refuse and wiping table top and seats. Displays sense of urgency to keep restaurant sanitized, safe and guests seated quickly.

Overview

5
5
years of professional experience

Work History

Teller

Nusenda Credit Union
Taos, NM
06.2023 - Current
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Explained the features of various banking products available to customers.
  • Identified opportunities to refer customers to other areas of the bank for additional services.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Identified fraudulent activity or suspicious behavior immediately reported it to management.
  • Reported any operational issues or system problems that occurred during shift promptly.
  • Followed up on requests from customers in a timely manner.
  • Adhered strictly to all security procedures related to handling money at the teller window.
  • Continuously updated knowledge about banking products, services, policies and regulations.
  • Maintained confidentiality of bank records and client information.
  • Built and maintained client relationships through quality, personalized interactions.
  • Issued and redeemed money orders, cashier checks.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Identified transaction errors when debits and credits did not balance.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
  • Delivered exceptional service to customers in person or over telephone.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.

Customer Service Cashier

Rocky Mountain Chocolate Factory Inc.
Taos , NM
06.2021 - 05.2023
  • Greeted customers and provided friendly customer service.
  • Operated cash registers to process payments for goods and services.
  • Balanced cash drawers at the end of each shift.
  • Processed credit card transactions accurately and efficiently.
  • Resolved customer complaints in a professional manner.
  • Assisted customers with locating merchandise within the store.
  • Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
  • Organized items purchased by customers according to their type or size for easy retrieval during checkout.
  • Followed established loss prevention procedures when dealing with suspicious customers or activities.
  • Complied with all health and safety regulations while performing job duties.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Answered incoming phone calls from customers regarding product availability or store locations.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Ensured that all areas of the retail floor were properly stocked throughout each shift.
  • Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
  • Built loyal clientele through friendly interactions and consistent appreciation.

Breakfast Attendant

Casa Benavides
Taos, NM
05.2019 - 03.2020
  • Greeted guests upon arrival and provided menus for breakfast selections.
  • Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
  • Set up buffet area according to restaurant standards.
  • Maintained cleanliness of dining room area including tables, chairs, floors and windows.
  • Ensured all condiments were adequately stocked at each table.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
  • Inspected trays prior to serving meals to ensure quality standards were met.
  • Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
  • Stocked beverages, coffee pots and other supplies in the dining area as needed.
  • Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.
  • Followed all safety protocols set forth by the restaurant's health department regulations.
  • Adhered to sanitation guidelines when handling food products during preparation process.
  • Cleaned kitchen equipment according to established procedures after use.
  • Checked expiration dates on all perishable food items prior to stocking buffet line.
  • Responded quickly to any emergencies that may arise during shift.
  • Stocked coffee, juice and milk dispensers continuously for guests' beverage needs.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Effectively multitasked within fast-paced environment.

Education

High School Diploma -

Taos High School
Taos, NM
05-2023

Skills

  • Financial Analysis
  • Cash Handling
  • Regulatory Compliance
  • Customer Relationship Building
  • Drawer balancing
  • Cash counting
  • Fraud identification
  • Strong Work Ethic
  • Friendly
  • Approachable
  • Professional Appearance
  • Sanitizing and cleaning
  • Quality Assurance
  • Safety Procedures
  • Self Motivation
  • Team building
  • Time Management
  • Teamwork and Collaboration

Affiliations

  • Loves to work hands on.
  • Loves being outdoors in nature.
  • Spending time with family.
  • Dancing, Cheerleading
  • Positive attitude
  • Outgoing
  • Strong and independent

References

References available upon request.

Timeline

Teller

Nusenda Credit Union
06.2023 - Current

Customer Service Cashier

Rocky Mountain Chocolate Factory Inc.
06.2021 - 05.2023

Breakfast Attendant

Casa Benavides
05.2019 - 03.2020

High School Diploma -

Taos High School

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Tianna Gallegos