Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tianna George

Atlanta,GA

Summary

Personable, energetic and committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Front Desk Receptionist

Crunch Fitness Gym
01.2022 - 05.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Managed the cleanliness of gym equipment and Locker room.

Cashier

Walmart
05.2019 - 12.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Customer Service Associate

Walmart
05.2019 - 12.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Concierge

Marriott Columbus
06.2021 - 08.2021
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.

Education

Bachelor of Arts - Multi-/Interdisciplinary Studies

Valdosta State University
Valdosta, GA
05.2024

Skills

  • IBM Notes
  • Administrative Skills
  • Programming
  • Performance Improvement
  • Social Perceptiveness
  • Microsoft Certified
  • Data Entry
  • Analytical and Critical Thinking

Certification

Microsoft Word Expert

Microsoft Specialist

Microsoft Powerpoint

Timeline

Front Desk Receptionist

Crunch Fitness Gym
01.2022 - 05.2022

Concierge

Marriott Columbus
06.2021 - 08.2021

Cashier

Walmart
05.2019 - 12.2021

Customer Service Associate

Walmart
05.2019 - 12.2021

Bachelor of Arts - Multi-/Interdisciplinary Studies

Valdosta State University

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Tianna George