Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tianna Gibbs

Tianna Gibbs

Brooklyn,NY

Summary

Compassionate and resourceful professional with experience in healthcare support, team leadership, and client advocacy. Skilled at building trust, coordinating services, and ensuring compliance with safety and care standards. Dedicated to supporting individuals and families, promoting well-being, and connecting communities with essential resources.

Overview

10
10
years of professional experience

Work History

Director of Linen

NYC Health and Hospital
04.2023 - Current
  • Supported patient-centered care by ensuring essential health and safety standards in linen and laundry services.
  • Supervised and coached staff, promoting a respectful and collaborative work culture.
  • Partnered with interdisciplinary teams to address patient and facility needs.
  • Ensured compliance with healthcare regulations and infection prevention protocols.

Unit Coordinator

NYC Health and Hospital Culinary Center
09.2022 - 04.2023
  • Provided administrative and emotional support within a healthcare environment.
  • Assisted staff with scheduling and HR needs, ensuring fair and supportive practices.
  • Maintained compliance with safety, risk management, and patient care protocols.
  • Supported day-to-day operations that impacted staff and patient well-being.

Environmental Services Manager

Maimonides Medical Center
01.2021 - 10.2021
  • Oversaw a large medical facility’s environmental services to ensure safe, supportive patient care.
  • Collaborated with healthcare staff and families to maintain a healing environment.
  • Participated in infection control and safety initiatives to protect vulnerable populations.

Regional Support Manager

New York University Langone
10.2021 - 06.2021
  • Strengthened team performance by providing coaching, mentorship, and training.
  • Promoted effective communication between employees, management, and patients.
  • Ensured high-quality service delivery in alignment with patient-centered care standards.

Lead Transportation Security Officer (TSO)

TSA, Department of Homeland Security
08.2018 - 03.2021
  • Supported public safety while demonstrating empathy and professionalism during high-stress situations.
  • Trained and supervised staff in crisis response, conflict resolution, and communication.
  • Assisted travelers with diverse needs, ensuring equitable and respectful treatment.

Banker

JPMorgan Chase
02.2016 - 09.2018
  • Built relationships with clients, addressing financial needs and providing guidance.
  • Supported community members in navigating resources and achieving personal goals.
  • Maintained compliance and provided compassionate customer support.

Education

Bachelor of Arts - Biomedical Informatics

New York City College of Technology
12.2016

Skills

  • Client Advocacy & Support
  • Crisis Management & Conflict Resolution
  • Team Leadership & Training
  • Cultural Competency
  • Case Coordination & Documentation
  • Safety & Risk Management
  • Strong Communication & Interpersonal Skills
  • Microsoft Office Suite

Timeline

Director of Linen

NYC Health and Hospital
04.2023 - Current

Unit Coordinator

NYC Health and Hospital Culinary Center
09.2022 - 04.2023

Regional Support Manager

New York University Langone
10.2021 - 06.2021

Environmental Services Manager

Maimonides Medical Center
01.2021 - 10.2021

Lead Transportation Security Officer (TSO)

TSA, Department of Homeland Security
08.2018 - 03.2021

Banker

JPMorgan Chase
02.2016 - 09.2018

Bachelor of Arts - Biomedical Informatics

New York City College of Technology

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