Tianna Hairs-Hughes
Summary
Dedicated Intervention Manager offering five years of counseling, crisis intervention and housing/shelter expertise. Offering comprehensive background in social services and domestic welfare, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate resources. State knowledge of Victim Services regulations, protocols and framework.
Overview
5
5
years of professional experience
Work History
Social Services Specialist II (Victim Advocate II)
DEPARTMENT OF FAMILY SERVICES, Fairfax County
08.2022 - Current
- Provides culturally sensitive and survivor-centered education on different forms of intimate partner abuse, cycles of violence, and stages of behavioral change to teens, adults and elders
- Developed and implemented programs to engage and empower underserved populations.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Provided crisis intervention, guidance and supportive counseling to clients.
- Assisted clients in accessing services and benefits by providing education and information about community
- resources, successfully assisting over 495 clients in acquiring needed aid.
- Coordinated with local government to provide resources to clients.
- Refers Clients to relevant pro-bono or low-cost legal resources; and accompany them to court to provide moral support during hearings
- Conducted community workshops to promote different programs and educate public on available services.
Office of Victim Services Community Manager
In Our Own Voices
12.2020 - 08.2022
- Provided technical assistance of policy and programming services to victims of gender-based violence.
- Participated in the training of community law enforcement on survivor-centered, culturally responsive, and trauma informed services for victims of gender-based violence.
- Interviewed clients and family members to obtain key information for case planning and management.
- Collaborated on program operations to improve the lives of those with in the LGBT+ POC communities.
- Supported equal opportunity, diversity and inclusion, civil rights, minority business development
- Supports survivors in navigating through complex legal processes by accompanying clients to court to provide moral support during hearings
- Leveraged project management processes and tools to define and execute projects.
- Detailed program operations and participant activities with comprehensive recordkeeping.
- Identified service gaps and located needed housing and work placement resources for individuals.
Care Manager
Tri-County Care Center
01.2021 - 03.2022
- Managed individuals with complexities, cognitive and developmental delays
- Interviewed individuals and families to assess needs and provide informational resources.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Complete a Comprehensive Assessment for each individual that identifies medical, mental, physical, and social service need
- Determine client needs regarding benefit approval and eligibility determination via telephone communications; explain benefit processes and policies; and answer client questions.
- Completed comprehensive life plans pertaining to financial stability, improved quality of life and accessibility to appropriate developmental services and resources
Family Engagement Specialist
ACAP
08.2018 - 10.2020
- Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed home welfare checks to align with state and program guidelines.
- Participated in pilot tests and revised programs based on feedback and results.
Education
Bachelor of Science - Psychology
University At Albany
Albany,NY05.2019
High School Diploma -
High School For Health Professions & Human Services
New York, NY06.2015
Skills
- Cultural Awareness
- Crisis Intervention
- Training & Technical Assistance
- Clear oral/written communication
- Diversity and Inclusion initiatives
- Case Management
- Risk Assessment
- Critical Thinking & Judgement
- Healthcare Common Procedure Coding System (HCPCS)
- Database and Client Management Systems
Timeline
Social Services Specialist II (Victim Advocate II)
DEPARTMENT OF FAMILY SERVICES, Fairfax County
08.2022 - Current
Care Manager
Tri-County Care Center
01.2021 - 03.2022
Office of Victim Services Community Manager
In Our Own Voices
12.2020 - 08.2022
Family Engagement Specialist
ACAP
08.2018 - 10.2020
Bachelor of Science - Psychology
University At Albany
High School Diploma -
High School For Health Professions & Human Services
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