Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Hamlett

Milton,NC

Summary

Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive when working with little to no supervision. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

5
5
years of professional experience

Work History

Administrative Assistant

Pra Group Inc
01.2022 - Current
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on site data.
  • Compiled, prepared and maintained monthly statistical reports and automated presentations
  • Negotiated contracts with vendors and suppliers for goods and services.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Planned and executed two Mega corporate sponsored events annually.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
  • Trained 4 new hires on company specific policies, procedures and compliance guidelines

Senior Account Executive

PRA Group Inc
01.2020 - 06.2021
  • Learned and maintained in-depth understanding of policies and procedures to offer knowledgeable and educated responses to diverse consumer questions.
  • Delivered exceptional customer service on collection calls and actively listened to customers to create optimal resolutions based on financial conditions.
  • Resolved customer disputes and disagreements through professional, calm communication to find mutually beneficial solutions.
  • Maintained contact information database by keeping account details updated, clear and relevant.
  • Motivated team members to meet and exceed performance targets.
  • Verified compliance with relevant laws, regulations and best practices related to customer account management.
  • Displayed high level multitasking, navigating multiple screens and systems to obtain desired results
  • Brought in over $817,000 in revenue while managing multiple consumer accounts

Customer Service Representative

Pra Group Inc
03.2018 - 12.2019
  • Provided prompt customer support with professional, friendly and patient attitude
  • Proactively memorized company policies and scripts
  • Handled constant flow of customer calls with minimal wait times.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective resolution rates.
  • Increased efficiency and performance by implementing constructive feedback from senior leadership team.

Education

Bachelor of Science - Education

North Carolina State University
Raleigh, NC
2024

High School Diploma -

Bartlett Yancey High School
Yanceyville, NC
06.2012

Skills

  • Experienced interpersonal communication skills ie; problem solving, delegation, managing conflict, active listening
  • Team oriented with high emotional intelligence
  • Creativity and Critical Thinking
  • Concur
  • Coupa
  • Microsoft Excel, Teams, Word and PowerPoint
  • Citrix Workspace
  • Administrative Support
  • Appspace

Timeline

Administrative Assistant

Pra Group Inc
01.2022 - Current

Senior Account Executive

PRA Group Inc
01.2020 - 06.2021

Customer Service Representative

Pra Group Inc
03.2018 - 12.2019

Bachelor of Science - Education

North Carolina State University

High School Diploma -

Bartlett Yancey High School

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Tianna Hamlett