Tianna Hecht

Oversees daily operations and staff in housekeeping, ensuring tasks like inventory management, work order completion, and adherence to budget and labor plans. Lead and mentor both direct staff and housekeeping employees, focusing on training and development. Additionally, handle guest interactions professionally, participate in the Manager On Duty Program, maintain safety standards, and address any concerns or inappropriate behavior.

Responsible for managing communication channels for complaints, inquiries, and emergencies, coordinating with law enforcement and county agencies. Evaluate and relay information from the public regarding crimes, emergencies, and public safety services. Operate police communication systems, including radios, telephones, and computers, and monitor public safety communications during emergencies. Additionally, maintain records of all dispatches and assist in training new employees.

Oversees all operations within Guest Services, including the front desk and PBX. Analyze operational systems and develop actionable plans for improvement. Assist with guest service functions, train staff for career advancement, and handle personnel-related matters such as performance management and scheduling. Additionally, identify and implement programs to enhance guest services, improve efficiency, and maximize the guest experience.