TIANNA HOLLAND
Absecon,USA
Summary
I am a healthcare finance professional with extensive expertise in payment posting, account auditing, and revenue cycle operations. Proven ability to resolve ERA errors, perform billing corrections, and maintain accurate patient ledgers through meticulous reconciliation. Skilled in processing electronic and manual payments while adept at researching discrepancies and collaborating with cross-functional teams to enhance workflow efficiency. Strong analytical capabilities consistently lead to improvements in data accuracy, payment integrity, and overall operational performance.
Overview
23
23
years of professional experience
Work History
BUSINESS OFFICE DATA ANALYST
Holy Redeemer Homecare
02.2010 - Current
- Perform analytical reviews of balance sheets, income statements and cash flow statements for irregularities or inconsistencies in data.
- Oversee daily staff workflows, ensuring prioritization, accuracy, and adherence to quality standards.
- Manage the full life-cycle of payment file importing and batch processing from clearinghouses and payer portals.
- Lead routine audits of patient accounts, ensuring all postings, adjustments, and ledger entries are accurate and compliant.
- Directly handle complex payment resolution issues, mediating between patients, attorneys, and internal departments.
- Developed and implemented cash and collection strategies to improve workflow and productivity.
- Execute month-end reconciliation activities, verifying that all payments, adjustments, and recoupments are recorded prior to close.
- Train new employees on billing processes, payment posting procedures, and compliance requirements.
- Responsible for payer enrollments and EFT setups, ensuring seamless electronic payment workflows.
MEDICAL INSURANCE BILLER
Pantano & Rossi Chiropractic
06.2003 - 01.2010
- Maintained accurate records of patient data, insurance payments and other financial information.
- Verified patient benefits.
- Generated periodic reports summarizing collections activities for management review.
- Reviewed and updated patient demographics on a regular basis to ensure accuracy.
- Collaborated with attorneys and adjusters regarding patient account balances.
- Identified discrepancies between charges billed and amount paid by insurance carrier.
- Utilized electronic health record systems to process claims accurately.
- Performed general administrative tasks, such as answering telephones, scheduling appointments and ordering supplies and equipment.
- Posted payments to an electronic medical records system upon receipt of payment for claims.
Education
Bachelor of Science (B.S.) - Business Management
Stockton University
NJ05.2009
Skills
- Data reporting
- Team building
- Data analysis
- Audit reporting
- Balance sheets
- Financial statements expertise
- Financial records review
- Excel functions
- Data quality assurance processes
- Customer service
- Project management
- Report generation
- Profits and losses tracking
- Internal auditing
- Time management
- Data visualization and presentations
- Database management
Timeline
BUSINESS OFFICE DATA ANALYST
Holy Redeemer Homecare
02.2010 - Current
MEDICAL INSURANCE BILLER
Pantano & Rossi Chiropractic
06.2003 - 01.2010
Bachelor of Science (B.S.) - Business Management
Stockton University