Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Johnson

Savannah,GA

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Highly professional, dependable, reliable, and able to perform duties with minimal supervision. Dedicated representative eager to utilize strong problem-solving and communication skills. Computer savvy with a substantial understanding of customer service principles and internet platforms. Coachable and determined to effectively communicate products or services to customers.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Omni Interactions
03.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Phlebotomist / Operations Supervisor

Grifols
01.2015 - 01.2024
  • Motivated and trained employees to maximize team productivity.
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Analyzed department metrics and performance and reported findings to management.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Security Guard / Dispatcher

Allied Barton
01.2012 - 01.2015
  • Answering the phones and providing excellent customer service to internal and external customers
  • Receive and answer emergency and non-emergency calls
  • Proactively addresses problems and suggest solutions
  • Assess situations and prioritize multiple calls
  • Provide completed and effective reports
  • Patrolling and monitoring activities on the company’s premises regularly to discourage criminals and ensure the environment is safe and secure
  • Controlling the entrance and departure of employees, visitors and vehicles according to protocols
  • Monitoring surveillance cameras to watch out for any disruptions or unlawful activities
  • Providing detailed reports on daily activities and any incidents that may have occurred to management

Education

Associate of Science degree -

Technical College of the Lowcountry
Beaufort, SC
2018

Skills

  • Reading Comprehension
  • Process Transactions
  • Credit Card Payment Processing
  • Multi-Line Phone Talent
  • Customer Relations
  • Call Center Operations

Timeline

Customer Service Representative

Omni Interactions
03.2023 - Current

Phlebotomist / Operations Supervisor

Grifols
01.2015 - 01.2024

Security Guard / Dispatcher

Allied Barton
01.2012 - 01.2015

Associate of Science degree -

Technical College of the Lowcountry

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Tianna Johnson