Summary
Overview
Work History
Education
Skills
Timeline
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Tianna Jones

Florissant,MO

Summary

Deliver industry-leading service to every customer with knowledgeable, friendly support. Team-oriented, responsible and successful at maintaining team efficiency while meeting all customer requirements by leveraging strong multitasking, planning and problem-solving abilities. Quick learner well-versed in Customer Service operations and customer behaviors.

Overview

13
13
years of professional experience

Work History

Senior Customer Service Representative

Lumeris
Maryland Heights, MO
06.2020 - 02.2024
  • Ensured compliance with applicable laws and regulations related to customer service.
  • Assisted in developing strategies to improve the overall member experience.
  • Carefully identify problems that might arise from operations with the use of ethical procedures and professional judgment

Customer Service Representative

Lumeris
Maryland Heights, MO
03.2018 - 06.2020
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with health plan selections, ordering, billing, and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Online Banking Representative

Scottrade Bank
Creve Coeur, MO
10.2017 - 03.2018
  • Provided customer service support to clients via phone, email and online chat.
  • Assisted customers with setting up online banking accounts, resetting passwords and navigating the website.
  • Performed financial transactions such as deposits, withdrawals and transfers for clients.

Collection Specialist

FAMS
St. Charles
08.2016 - 10.2017
  • Reviewed accounts for past due balances and contacted customers to arrange payment plans or collect payments.
  • Identified delinquent accounts and initiated appropriate collection action in accordance with the company's policies.
  • Analyzed customer creditworthiness, financial condition, and account history to determine appropriate collection action.

Customer Service Representative

GC SERVICE
Weldon Springs
01.2013 - 01.2015
  • Inbound calls with customers for overdue payments and to review the terms of sales, service, or credit contracts
  • Set up payment plans for debt liquidation
  • Contact the major credit bureaus to update or remove accounts.

Casino Player Customer Service Receptionist

HOLLYWOOD CASINO
St. Louis
01.2012 - 01.2013
  • Efficiently and accurately creates and maintains TS Rewards Loyalty Card accounts as needed
  • Is thorough and accurate when verifying and recording guest information for new or changed accounts
  • Effectively issues Free Play offers.

Front Desk Customer Service

CLUB FITNESS
St. Louis
01.2011 - 01.2012
  • Check in members and verify membership
  • Register guests and collect guest fees.

Education

High School Diploma -

South Technical High
Sunset Hills
05-2009

Diploma -

EUREKA SENIOR HIGH SCHOOL
01.2009

Some College (No Degree) - Business

Harris Stowe State College
St Louis, MO

Skills

  • Call Control
  • Service Recommendations
  • Order Fulfillment
  • Documentation Review
  • Quality Assurance
  • De-Escalation Techniques
  • Payment Processing
  • Customer Support

Timeline

Senior Customer Service Representative

Lumeris
06.2020 - 02.2024

Customer Service Representative

Lumeris
03.2018 - 06.2020

Online Banking Representative

Scottrade Bank
10.2017 - 03.2018

Collection Specialist

FAMS
08.2016 - 10.2017

Customer Service Representative

GC SERVICE
01.2013 - 01.2015

Casino Player Customer Service Receptionist

HOLLYWOOD CASINO
01.2012 - 01.2013

Front Desk Customer Service

CLUB FITNESS
01.2011 - 01.2012

High School Diploma -

South Technical High

Diploma -

EUREKA SENIOR HIGH SCHOOL

Some College (No Degree) - Business

Harris Stowe State College

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Tianna Jones