Tianna Lamantia
Cranston,Rhode Island
Summary
Over 4 years of customer service as well as call experience, taking orders and resolving customer complaints over the phone. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Also driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.
Overview
3
3
years of professional experience
Work History
Housekeeper
LifeMaidSimple
East Providence, RI
06.2021 - 05.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
Waitress
Green Acres
Cranston, RI
05.2019 - 07.2021
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Science - Accounting
Rhode Island College
Providence, RI05.2025
Associate of Science - Accounting
Community College of Rhode Island
Warwick, RI05.2023
Skills
- COVID-19 Safety Procedures
- Team Player
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Building Customer Trust and Loyalty
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Service and Assistance
Timeline
Housekeeper
LifeMaidSimple
06.2021 - 05.2022
Waitress
Green Acres
05.2019 - 07.2021
Bachelor of Science - Accounting
Rhode Island College
Associate of Science - Accounting
Community College of Rhode Island
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