Tianna Lambert
Cleveland,OH
Summary
Proven team player and efficient problem-solver, I enhanced team productivity at McDonald’s by maintaining clean workspaces and providing exceptional customer service. Skilled in cash handling and customer engagement, I consistently met accuracy levels and improved customer loyalty at Marc’s. My initiative and ability to address concerns promptly have been key to my achievements.
Overview
1
1
year of professional experience
Work History
Crew Member
Mcdonald’s
08.2024 - 10.2024
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Operated cash register to ring up final bill and process various forms of payment.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Took orders, prepared meals, and collected payments.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
Cashier
Marc’s
07.2023 - 08.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Built relationships with customers to encourage repeat business.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Restocked and organized merchandise in front lanes.
- Welcomed customers and helped determine their needs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Stocked, tagged and displayed merchandise as required.
Education
Highschool Diploma -
Black River Career Prep
Elyria, OHSkills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Cash Handling
- Customer Engagement
Timeline
Crew Member
Mcdonald’s
08.2024 - 10.2024
Cashier
Marc’s
07.2023 - 08.2023
Highschool Diploma -
Black River Career Prep
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