Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TIANNA LANE

Sheppard AFB,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

OWNER

EZLANECLEANINGS
MINOT, ND
12.2019 - 06.2024
  • Consistently delivered exceptional cleanliness to client residences, both independently and as part of a team.
  • Developed schedules that met the needs of both employees and clients
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.
  • Maintained relationships with existing clients by providing superior customer service.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.

Front Desk Assistant

Home 2 Suites
Stow , OH
03.2018 - 08.2019
  • Trained new employees on proper front desk operations and customer service techniques.
  • Greeted customers upon arrival and provided appropriate information regarding hotel services.
  • Assisted guests with check-in and checkout procedures, including taking payments for room charges.
  • Verified identification and credit card information of guests prior to check-in.
  • Assisted with administrative tasks such as filing paperwork, preparing reports.
  • Completed end-of-day reports outlining guest activity from previous day's shifts.
  • Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
  • Provided support to other departments within the hotel, such as housekeeping and maintenance when needed.
  • Handled cash transactions accurately, balanced daily reports, and deposited funds into designated bank accounts.
  • Maintained accurate records of guest accounts using computerized systems.
  • Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
  • Created weekly work schedules for front desk staff members based on occupancy levels and special events taking place at the hotel.

Breakfast Attendant

Hampton Inn By Hilton
Dublin
01.2013 - 02.2015
  • Assisted with preparation of food items such as eggs, pancakes, bacon, sausage, and toast.
  • Set up buffet area according to restaurant standards.
  • Maintained cleanliness of dining room area including tables, chairs, floors and windows.
  • Replenished food items on the buffet line in a timely manner.
  • Ensured all condiments were adequately stocked at each table.
  • Provided excellent customer service by responding promptly to guest requests and inquiries.
  • Demonstrated knowledge of menu items by answering questions regarding ingredients and preparations methods.
  • Bussed tables efficiently throughout shift ensuring that dishes were properly sanitized before reuse.
  • Performed opening or closing duties such as setting up and breaking down workstations or restocking supplies as directed by management team members.

Education

Mountain State University
Charleston, WV

Fairmont State University
Fairmont, WV

Skills

  • Administrative Oversight
  • Labor Relations
  • Client Service
  • Operations Management
  • Hiring and staffing

References

References available upon request.

Timeline

OWNER

EZLANECLEANINGS
12.2019 - 06.2024

Front Desk Assistant

Home 2 Suites
03.2018 - 08.2019

Breakfast Attendant

Hampton Inn By Hilton
01.2013 - 02.2015

Mountain State University

Fairmont State University

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TIANNA LANE