Tianna Lopez

- Led and managed the daily operations of a retail store, ensuring optimal performance in sales, customer service, and operational efficiency.
- Recruited, trained, and supervised a team of sales associates, fostering a positive work environment and motivating staff to achieve sales targets and KPIs.
- Developed and implemented sales strategies and initiatives to drive revenue growth and maximize profitability.
- Conducted regular performance evaluations and provided constructive feedback to team members to support their professional development and improve overall performance.
- Oversaw inventory management, including ordering, receiving, and maintaining accurate stock levels to meet customer demand and minimize stockouts.

- Ensured compliance with company policies, procedures, and standards, as well as T-Mobile's guidelines and regulations.
- Stayed informed about the latest products, promotions, and industry trends to effectively train staff and provide knowledgeable assistance to customers.

- Started as a Sales Associate and progressed to the role of Retail Associate Manager within 1 years.
- Demonstrated strong leadership skills by effectively supervising and motivating sales associates to achieve and exceed sales targets.
- Provided coaching and training to sales team members to improve product knowledge, sales techniques, and customer service skills.
- Assisted in the development and implementation of sales strategies to drive business growth and increase revenue.
- Oversaw daily operations of the retail store, including inventory management, merchandising, and store maintenance.

- Provided exceptional customer service by assisting customers with inquiries, product recommendations, and purchases.
- Demonstrated in-depth knowledge of Metro PCS products and services to effectively address customer needs and promote sales.
- Maintained a clean and organized store environment to enhance the customer experience.