Tianna-Maria Nangauta
San Antonio,TX
Summary
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
6
6
years of professional experience
Work History
Stay At Home Mom
Self-employed
San Antonio, TX
10.2021 - Current
- Managed household errands and other essential duties.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Technical Service Representative
Docomo Pacific Guam Headquarters
, Guam
09.2019 - 02.2022
- Assisted customers with installation, setup, and configuration of products.
- Performed remote diagnostic sessions to diagnose customer system issues.
- Researched, analyzed, and troubleshot customer issues to identify the root cause of problems.
- Worked closely with other departments to ensure prompt resolution of customer issues.
- Trained new employees on best practices related to technical support.
Customer Service Representative
Docomo Pacific Guam Headquarters
, Guam
05.2018 - 09.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained a high level of professionalism when dealing with difficult customers.
Front Desk Host
Outrigger Guam Beach Resort
, Guam
01.2016 - 2018
- Handled cash register operations accurately throughout shift according to company policies and procedures.
- Updated computerized record keeping systems related to bookings, cancellations or changes in reservation status.
- Assisted customers with check-ins and check-outs, including taking payments, issuing receipts, and providing information about hotel amenities.
- Provided concierge services to guests such as restaurant recommendations or booking transportation.
- Performed administrative tasks such as filing paperwork, entering data into systems, and updating records.
Education
High School Diploma -
Simon Sanchez High School
Yigo, GU05-2015
Skills
- Dependable and Responsible
- Problem-Solving
- Customer Service
- Multi-Task Management
Timeline
Stay At Home Mom
Self-employed
10.2021 - Current
Technical Service Representative
Docomo Pacific Guam Headquarters
09.2019 - 02.2022
Customer Service Representative
Docomo Pacific Guam Headquarters
05.2018 - 09.2019
Front Desk Host
Outrigger Guam Beach Resort
01.2016 - 2018
High School Diploma -
Simon Sanchez High School